At a Glance
- Tasks: Manage and grow B2B accounts while ensuring exceptional client satisfaction.
- Company: Join EOS IT Solutions, a global leader in technology and logistics.
- Benefits: Competitive salary, career progression, and opportunities for international travel.
- Other info: Dynamic environment with potential for global career growth.
- Why this job: Build lasting relationships and make an impact in the IT sales sector.
- Qualifications: Experience in B2B account management or IT sales preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Role Overview: We are looking for a proactive and driven Desk-Based Account Manager to join our Sales team. In this role, you’ll manage and grow a portfolio of existing B2B accounts, identifying upsell and cross-sell opportunities while ensuring exceptional client satisfaction. You’ll act as the first point of contact for your customers, building lasting relationships and helping them navigate our IT solutions portfolio.
Key Responsibilities:
- Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings.
- Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions.
- Proactively identify and pursue upselling and cross-selling opportunities within existing accounts.
- Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction.
- Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools.
- Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions.
- Achieve and exceed monthly sales targets and KPIs.
- Stay up-to-date on industry trends, product knowledge, and vendor promotions.
Skills & Experience:
- Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred).
- Strong customer service orientation with excellent verbal and written communication skills.
- Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable.
- Confident in managing multiple client accounts and sales pipelines simultaneously.
- Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.).
- Self-motivated, target-driven, and resilient under pressure.
- Strong organizational and time-management skills.
Career Progression:
This is an excellent opportunity to build your career in the IT sales sector. Successful Desk-Based Account Managers will have the opportunity to transition into field-based roles, managing high-value accounts and attending client meetings in person. Top performers may also be considered for international opportunities within our global network, offering the chance to grow professionally and expand their career on a global stage.
Travel:
This role may have a requirement to travel to global client sites.
Account Manager in London employer: EOS
EOS IT Solutions is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where innovation thrives. As a Desk-Based Account Manager, you will benefit from comprehensive training, the opportunity to manage significant B2B accounts, and the potential for career advancement into field-based roles or international positions within our global network. Join us in a collaborative environment that values transparency and empowers you to make a meaningful impact in the IT solutions landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when an opportunity might pop up, so be ready to talk about your experience and how you can add value to a company like EOS IT Solutions. Keep it concise, engaging, and tailored to the role you're after.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it shows you’re proactive and keen on being part of our team at EOS IT Solutions.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your B2B account management experience and any relevant IT sales skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at EOS IT Solutions. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your writing – it’s a great way to make a first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EOS
✨Know Your Stuff
Make sure you brush up on your knowledge of IT products and solutions, especially those mentioned in the job description like Microsoft, Cisco, and HP. Being able to discuss these confidently will show that you're serious about the role and can act as a trusted advisor to clients.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully managed client relationships in the past, highlighting your customer service orientation and ability to communicate effectively via phone, email, and virtual meetings.
✨Demonstrate Proactivity
Think of ways you can identify upsell and cross-sell opportunities before the interview. Come prepared with ideas on how you would approach existing accounts and enhance their experience with the company's IT solutions. This will demonstrate your proactive nature and drive to exceed sales targets.
✨Familiarise Yourself with CRM Tools
Since you'll be using CRM systems to track client interactions and sales activity, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with specific systems, be ready to discuss how you've used them to manage accounts effectively.
