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- Tasks: Ensure smooth order processing and provide top-notch customer service.
- Company: Join EOS IT Solutions, a global leader in tech and logistics.
- Benefits: Gain valuable experience in a supportive and dynamic environment.
- Other info: Great opportunity for career growth and learning in a collaborative team.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong organisational skills and familiarity with Microsoft Office, especially Excel.
The predicted salary is between 25000 - 32000 £ per year.
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
ABOUT THE ROLE: As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives. A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
KEY RESPONSIBILITIES:
- Produce accurate quotations based on customer requirements.
- Process sales orders and customer purchase orders.
- Verify data accuracy in quotations, orders, and invoices.
- Communicate with clients to obtain missing information or resolve inquiries.
- Maintain and update sales and customer records.
- Provide feedback from customers to internal teams to enhance services.
- Respond to customer inquiries promptly and professionally.
- Follow up with inactive customers to validate quotes and requirements.
- Adhere to company policies and procedures.
- Support and assist the Customer Account Team.
ESSENTIAL CRITERIA:
- Strong organizational skills with keen attention to detail.
- Experience with Microsoft Office tools, particularly Excel.
- Ability to work independently and as part of a team.
- Competence in working with data and metrics.
- Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.
Order Intake Associate in Banbridge employer: EOS
Contact Detail:
EOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Intake Associate in Banbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Order Intake Associate, you'll need to interact with clients and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining EOS IT Solutions and ready to dive into the world of tech and logistics.
We think you need these skills to ace Order Intake Associate in Banbridge
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled queries and provided support in the past, as this is key for the Order Intake Associate role.
Be Detail-Oriented: Since accuracy is crucial in this position, emphasise your attention to detail in your application. Share examples of how you've ensured data accuracy in previous roles or projects, as this will resonate with us at EOS IT Solutions.
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you're genuinely interested in the role and understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at EOS
✨Know Your Stuff
Before the interview, make sure you understand the role of an Order Intake Associate. Familiarise yourself with order processing, data accuracy, and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Be ready to provide examples from your past experiences where you've successfully managed data or improved processes. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Practice Common Scenarios
Think about common scenarios you might face in this role, such as handling customer inquiries or processing orders. Prepare responses that showcase your problem-solving skills and ability to communicate effectively. Role-playing these situations can help you feel more prepared.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.