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- Tasks: Engage with customers to discuss debts and set up repayment plans.
- Company: Join EOS Solutions UK, a growing debt purchase company with a global presence.
- Benefits: Enjoy a monthly bonus, smart casual dress code, and 20+ days of leave.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: No specific experience needed; just bring your communication skills and empathy.
- Other info: Hybrid working model with excellent transport links and free onsite parking.
The predicted salary is between 20800 - 36400 £ per year.
Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!
As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. This involves making and receiving calls, sticking to guidelines, and ensuring we comply with all relevant laws.
Take the first step towards a rewarding career by applying now!
Key Responsibilities:- Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
- Handle outbound and inbound calls professionally.
- The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington. EOS UK is part of a bigger global group in more than 25 countries. EOS UK continues to grow and we are looking for a further 2 collectors due to acquisition of a new portfolio.
Benefits:- Monthly performance bonus
- Smart casual dress code
- Contributory Pension
- Excellent public transport links
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
- Experience in a contact centre is preferred but not essential.
- Demonstrates a proactive approach and maintains composure under pressure.
- Excellent communication and listening skills.
- Empathy towards customers' situations.
- Commitment to achieving results and excellent punctuality.
- Familiarity with dialler systems is advantageous but not required.
Collections Advisor (Warrington) employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor (Warrington)
✨Tip Number 1
Familiarise yourself with the debt collection guidelines and regulations, such as the CSA code of conduct and Data Protection Act. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and ethical practices.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle difficult customer conversations. This will prepare you for the dynamic environment you'll face as a Collections Advisor and show your ability to empathise with customers.
✨Tip Number 3
Research EOS Solutions UK PLC and their values. Understanding the company culture and their approach to customer service will allow you to tailor your responses during the interview, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of EOS UK on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace Collections Advisor (Warrington)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Collections Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or contact centre roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions or resolved issues in the past, showcasing your empathy and proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EOS Solutions UK Plc
✨Showcase Your Listening Skills
As a Collections Advisor, listening is key. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and responding thoughtfully. This will show that you understand the importance of communication in this role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations, especially with vulnerable customers. Prepare examples from your past experiences where you successfully resolved issues or provided support, highlighting your empathy and problem-solving skills.
✨Familiarise Yourself with Relevant Regulations
Understanding the CSA code of conduct and the Data Protection Act is crucial for this role. Brush up on these regulations before your interview so you can discuss how you would ensure compliance while working with customers.
✨Demonstrate Your Proactive Approach
The company values a proactive attitude. Be ready to share instances where you took initiative in previous roles, whether it was improving processes or going above and beyond for customers. This will illustrate your commitment to achieving results.
