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For Companies At a Glance
- Tasks: Engage with customers to discuss debts and set up repayment plans.
- Company: Join EOS Solutions UK, a growing debt purchase company with a global presence.
- Benefits: Enjoy a monthly bonus, smart casual dress, and 20+ days of annual leave.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: No specific experience needed; just bring your communication skills and empathy.
- Other info: Hybrid working model available, with excellent transport links and free parking.
The predicted salary is between 20800 - 36400 £ per year.
Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!
As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. This involves making and receiving calls, sticking to guidelines, and ensuring we comply with all relevant laws.
Key Responsibilities:
- Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
- Handle outbound and inbound calls professionally.
- The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
The Company EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington. EOS UK is part of a bigger global group in more than 25 countries. EOS UK continues to grow and we are looking for a further 2 collectors due to acquisition of a new portfolio.
Benefits:
- Monthly performance bonus
- Smart casual dress code
- Contributory Pension
- Excellent public transport links
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
The Person:
- Experience in a contact centre is preferred but not essential.
- Demonstrates a proactive approach and maintains composure under pressure.
- Excellent communication and listening skills.
- Empathy towards customers' situations.
- Commitment to achieving results and excellent punctuality.
- Familiarity with dialler systems is advantageous but not required.
Collections Advisor (Warrington) employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor (Warrington)
✨Tip Number 1
Familiarise yourself with the debt collection guidelines and regulations, such as the CSA code of conduct and the Data Protection Act. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and ethical practices.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle difficult customer conversations. This will prepare you for the dynamic environment of a Collections Advisor and show that you can maintain composure under pressure.
✨Tip Number 3
Research EOS Solutions UK PLC and their approach to customer service. Understanding their values and how they operate will allow you to tailor your responses during the interview, showcasing your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of EOS UK on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Collections Advisor (Warrington)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved communication skills. Emphasise your ability to handle difficult situations and your proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role of a Collections Advisor. Mention your empathy towards customers and your commitment to compliance with debt collection guidelines, as these are key aspects of the job.
Highlight Relevant Skills: In your application, focus on skills such as excellent communication, listening abilities, and your experience in a dynamic environment. If you have familiarity with dialler systems, be sure to mention it as an advantage.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at EOS Solutions UK Plc
✨Showcase Your Listening Skills
As a Collections Advisor, listening is key. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and responding thoughtfully. This will show that you understand the importance of communication in this role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, especially with vulnerable customers. Think of examples from your past experiences where you successfully resolved issues or provided support, and be ready to discuss these in detail.
✨Familiarise Yourself with Relevant Regulations
Understanding the CSA code of conduct and the Data Protection Act is crucial for this role. Brush up on these regulations before your interview, as it will demonstrate your commitment to compliance and your readiness to adhere to industry standards.
✨Exhibit Empathy and Professionalism
In your responses, convey empathy towards customers' situations. Share examples of how you've handled sensitive conversations in the past, showcasing your ability to remain professional while being supportive. This will highlight your suitability for the role.
