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- Tasks: Engage with customers to discuss debts and create repayment plans.
- Company: EOS Solutions UK is a leading debt purchase company based in Warrington.
- Benefits: Enjoy hybrid working, a monthly performance bonus, and 20-25 days annual leave.
- Why this job: Make a real impact by supporting vulnerable customers in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Free onsite parking and a contributory pension plan available.
The predicted salary is between 20800 - 36400 £ per year.
Do you excel in a dynamic customer service environment? As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington.
- Monthly performance bonus
- Contributory Pension
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Collections Advisor - Hybrid Working employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor - Hybrid Working
✨Tip Number 1
Familiarise yourself with the debt collection guidelines and regulations, especially the CSA code of conduct and the Data Protection Act. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult conversations in the past. Being able to discuss your experience with vulnerable customers will set you apart from other candidates.
✨Tip Number 3
Research EOS Solutions UK PLC and understand their values and mission. Tailoring your conversation to align with their company culture can make a significant impact during your interview.
✨Tip Number 4
Practice active listening techniques, as this is crucial for a Collections Advisor role. Being able to demonstrate your ability to listen and empathise with customers will show that you're well-suited for the position.
We think you need these skills to ace Collections Advisor - Hybrid Working
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with debt collection guidelines and regulations, as well as the importance of customer service in this role.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved working with vulnerable customers. Emphasise your ability to communicate effectively and handle sensitive situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain why you are a good fit. Mention your understanding of the CSA code of conduct and your commitment to adhering to legal requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EOS Solutions UK Plc
✨Understand the Role
Make sure you have a clear understanding of what a Collections Advisor does. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and the Data Protection Act. This knowledge will help you answer questions confidently and demonstrate your commitment to ethical practices.
✨Show Empathy and Communication Skills
As you'll be working closely with vulnerable customers, it's crucial to showcase your empathy and communication skills during the interview. Prepare examples of how you've handled sensitive situations in the past, highlighting your ability to listen and provide tailored support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Collections Advisor and how you would approach them. Practising these scenarios can help you articulate your thought process clearly.
✨Research EOS Solutions UK PLC
Take some time to research EOS Solutions UK PLC and their values. Understanding the company's mission and culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
