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- Tasks: Engage with customers to discuss debts and set up repayment plans.
- Company: Join EOS Solutions UK, a growing debt purchase company with a global presence.
- Benefits: Enjoy a monthly bonus, smart casual dress code, and 20+ days of annual leave.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: No specific experience needed; just bring your communication skills and empathy.
- Other info: Hybrid working model available, with excellent transport links and free onsite parking.
The predicted salary is between 20800 - 31200 £ per year.
Are you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!
As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. This involves making and receiving calls, sticking to guidelines, and ensuring we comply with all relevant laws.
Take the first step towards a rewarding career by applying now!
Key Responsibilities:- Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
- Handle outbound and inbound calls professionally.
- The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington. EOS UK is part of a bigger global group in more than 25 countries. EOS UK continues to grow and we are looking for a further 2 collectors due to acquisition of a new portfolio.
Benefits:- Monthly performance bonus
- Smart casual dress code
- Contributory Pension
- Excellent public transport links
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
- Experience in a contact centre is preferred but not essential.
- Demonstrates a proactive approach and maintains composure under pressure.
- Excellent communication and listening skills.
- Empathy towards customers' situations.
- Commitment to achieving results and excellent punctuality.
- Familiarity with dialler systems is advantageous but not required.
Collections Advisor employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the debt collection guidelines and regulations, such as the CSA code of conduct and the Data Protection Act. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and ethical practices.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle difficult conversations. This will prepare you for the dynamic customer service environment you'll encounter as a Collections Advisor.
✨Tip Number 3
Showcase your empathy and understanding during any networking opportunities or interviews. Share examples of how you've supported customers in challenging situations, as this is crucial for working with vulnerable customers.
✨Tip Number 4
If you have experience with dialler systems, be sure to mention it during discussions. If not, consider familiarising yourself with basic concepts of these systems, as it could give you an edge over other candidates.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved communication skills. Emphasise your ability to handle difficult situations and demonstrate empathy, as these are key traits for a Collections Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples of how you've successfully managed customer interactions or resolved issues in the past, showcasing your problem-solving skills.
Highlight Relevant Skills: When filling out your application, ensure you highlight skills such as active listening, communication, and your ability to work under pressure. These are crucial for the role and will help you stand out to the hiring team.
Review and Proofread: Before submitting your application, take the time to review and proofread all your documents. Check for any spelling or grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EOS Solutions UK Plc
✨Showcase Your Listening Skills
As a Collections Advisor, listening is key. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and responding thoughtfully. This will show that you understand the importance of communication in this role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, especially with vulnerable customers. Think of examples from your past experiences where you've shown empathy and problem-solving skills. This will help you illustrate your suitability for the role.
✨Familiarise Yourself with Relevant Regulations
Understanding the CSA code of conduct and the Data Protection Act is crucial for this position. Brush up on these regulations before your interview so you can discuss them confidently and show your commitment to compliance.
✨Demonstrate Your Proactive Approach
The company values a proactive attitude. Be ready to share examples of how you've taken initiative in previous roles or situations. This will highlight your commitment to achieving results and your ability to work under pressure.
