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For Companies At a Glance
- Tasks: Engage with customers to discuss debts and create repayment plans.
- Company: EOS Solutions UK PLC is a leading debt purchase company in Warrington.
- Benefits: Enjoy a monthly performance bonus, contributory pension, and free onsite parking.
- Why this job: Make a real impact by supporting vulnerable customers in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Hybrid working model available, with increasing annual leave based on service.
The predicted salary is between 20800 - 36400 £ per year.
Do you excel in a dynamic customer service environment? As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington.
- Monthly performance bonus
- Contributory Pension
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Advisor, Legal employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor, Legal
✨Tip Number 1
Familiarise yourself with the CSA code of conduct and the legal requirements under the Data Protection Act and FCA rules. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during any discussions with us.
✨Tip Number 2
Showcase your experience in customer service, especially in handling sensitive situations. Prepare examples of how you've successfully supported vulnerable customers in the past, as this will be crucial for the Collections Advisor role.
✨Tip Number 3
Practice your communication skills, particularly in explaining complex information clearly and empathetically. Being able to convey repayment plans in a straightforward manner will be key to your success in this position.
✨Tip Number 4
Research EOS Solutions UK PLC and understand their values and mission. Tailoring your approach to align with our company culture can make a significant difference in how you present yourself during any interviews.
We think you need these skills to ace Advisor, Legal
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and legal requirements under the Data Protection Act and FCA rules.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved working with vulnerable customers. Emphasise your ability to handle sensitive situations and your understanding of debt management.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping customers and your commitment to adhering to regulations. Mention specific examples of how you've successfully managed similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a legal advisory role.
How to prepare for a job interview at EOS Solutions UK Plc
✨Understand the Role
Make sure you have a clear understanding of what a Collections Advisor does. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and the legal requirements under the Data Protection Act and FCA rules. This knowledge will help you answer questions confidently.
✨Show Empathy
Since you'll be working closely with vulnerable customers, it's crucial to demonstrate empathy during your interview. Prepare examples of how you've handled sensitive situations in the past, showcasing your ability to provide tailored support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about how you would handle various situations, such as negotiating repayment plans or dealing with distressed customers.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss your communication style and provide examples of how you've successfully communicated with customers in previous roles. This will show that you can build rapport and trust with clients.
