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- Tasks: Create clear documentation and transform existing SOPs for end users across Europe.
- Company: Join EOS IT Solutions, a global leader in technology and logistics.
- Benefits: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make complex ideas simple and help users navigate technology effortlessly.
- Qualifications: 2 years' experience in technical writing and strong attention to detail.
- Other info: Collaborate with experts and manage multiple projects in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are looking for a Technical Writer who will produce working instructions, runbooks and other required documentation for end users throughout northern and western Europe. You will be detail-oriented and able to create clear, thorough documentation for a wide audience.
What You Will Do
- Transform existing SOP documentation into detailed working instructions for end users in both data center and IT logistics environments.
- Produce new SOPs, working instructions and playbooks to reflect new process, technology and ways of working.
- Maintain up-to-date documentation across the service.
- Collate, organize and optimize documentation into a knowledge management system for end users.
- Distill complex processes and ideas into clear process guides for non-technical audiences.
- Work with site management and SMEs to identify additional documentation gaps, improvements and updates.
ESSENTIAL CRITERIA:
- Minimum of 2 years’ experience in a similar role in a networking or data center environment.
- Proficient in written and spoken English.
- Experience in using knowledge management platforms.
- Strong attention to detail.
- Experience managing multiple projects and meeting tight deadlines.
DESIRABLE CRITERIA:
- Experience in light markup languages.
- Previous experience of working with Confluence.
- Good working knowledge of MS Office and Google Suite.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
Technical Writer employer: EOS IT Solutions
Contact Detail:
EOS IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your writing samples. Make sure to highlight your attention to detail and ability to simplify complex information—key traits for a Technical Writer!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out EOS IT Solutions through our website and see how your skills can contribute to their mission of superior service and customer satisfaction.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Technical Writer position.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Writer role. Highlight your experience in creating documentation, especially in networking or data centre environments. We want to see how your skills match what we're looking for!
Showcase Your Writing Skills: Include samples of your previous work if possible. This could be anything from SOPs to user manuals. We love seeing clear, concise writing that demonstrates your ability to distill complex ideas into simple instructions.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, which is super important to us at EOS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EOS IT Solutions
✨Know Your Documentation Inside Out
Before the interview, make sure you thoroughly understand the types of documentation you'll be working with. Familiarise yourself with SOPs, working instructions, and playbooks. This will help you discuss your experience confidently and show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
As a Technical Writer, attention to detail is crucial. Bring examples of your previous work that highlight your ability to create clear and thorough documentation. Be prepared to discuss how you ensure accuracy and clarity in your writing.
✨Demonstrate Your Project Management Skills
Since you'll be managing multiple projects and meeting tight deadlines, be ready to share specific examples of how you've successfully juggled tasks in the past. Talk about your time management strategies and how you prioritise your workload.
✨Familiarise Yourself with Knowledge Management Systems
Understanding knowledge management platforms is key for this role. If you have experience with Confluence or similar tools, mention it! If not, do a bit of research beforehand so you can discuss how you would approach optimising documentation in such systems.
