Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.
The Role
As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.
Please note: This role requires frequent travel across Europe.
What You’ll Do
- Install and de-install AV systems across client sites in commercial environments
- Configure endpoints and supporting infrastructure
- Conduct room audits to ensure optimal technology performance for various meeting room sizes
- Perform preventative maintenance to keep equipment and spaces ready for use
- Identify and resolve hardware faults and system failures
- Complete post-installation assessments and documentation
- Carry out on-site user acceptance testing and software upgrades
- Act as a technical escalation point, providing solutions for ongoing issues
- Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
- Communicate project updates and reports to management
- Document hardware failures and manage break/fix and RMA requests
What You’ll Need To Succeed
- Proven experience in AV/video conferencing system installation
- Practical, hands-on experience using tools and working with cables
- Willingness and ability to travel extensively across the region
- Professional, efficient, and customer-focused approach
- Ability to work under pressure and make confident, independent decisions
- Passion for technical development and continuous learning
- Reliable and responsible, with the ability to work independently or collaboratively
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Critical thinking and problem-solving mindset
- Flexibility to adapt to changing schedules and customer needs
Preferred Skills
- Control Systems: Crestron, AMX, Extron
- Audio Systems: Biamp, QSC, Polycom
- Video Systems: Cisco, Polycom
Diversity & Inclusion
EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.
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AV Technician in Reading employer: EOS IT Solutions
At EOS, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic work environment. Our commitment to employee growth is reflected in our inclusive culture, where diverse perspectives are valued, and opportunities for professional development abound. With the chance to lead complex global projects and travel, you will not only enhance your skills but also contribute to meaningful workplace solutions that empower our teams worldwide.
