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- Tasks: Lead and mentor a dynamic order management team while ensuring operational excellence.
- Company: Join EOS IT Solutions, a global leader in tech and logistics.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make an impact by driving team performance in a fast-paced environment.
- Qualifications: Experience in order management and strong leadership skills required.
- Other info: Diverse workplace committed to inclusivity and equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
WHO WE ARE
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
JOB PURPOSE
We are seeking a proactive and experienced Team Lead – Order Management to oversee and guide our order management team. This leadership role is pivotal in ensuring operational excellence, driving team performance, and maintaining a seamless end-to-end order process. The ideal candidate will bring a strong background in supply chain operations, exceptional organizational skills, and a passion for mentoring and developing talent. If you thrive in a fast-paced environment and are ready to lead a high-performing team, we’d love to hear from you.
WHAT YOU’LL DO
As the Team Lead, you will be responsible for both strategic oversight and hands-on execution in the following areas:
Leadership & Team Management
- Lead, mentor, and support a team of Order Management Associates.
- Set clear goals and performance expectations, conducting regular reviews and feedback sessions.
- Foster a collaborative and high-performance culture within the team.
- Act as the primary escalation point for complex order issues and client concerns.
Operational Oversight
- Oversee the end-to-end order management process, ensuring accuracy, timeliness, and compliance.
- Monitor team workload and reallocate resources as needed to meet deadlines and service levels.
- Drive continuous improvement initiatives to streamline processes and enhance efficiency.
Client & Vendor Coordination
- Ensure client purchase orders are acknowledged and processed promptly.
- Review and approve vendor purchase orders, ensuring all specifications and timelines are met.
- Maintain strong relationships with vendors to negotiate favorable terms and resolve issues.
Logistics & Quality Assurance
- Supervise inbound and outbound shipment tracking, ensuring timely delivery.
- Oversee the creation of picking and logistics tickets aligned with project timelines.
- Implement quality control measures to minimize errors and ensure client satisfaction.
Reporting & Analysis
- Track key performance indicators (KPIs) and report on team productivity and order accuracy.
- Analyze order trends and identify opportunities for cost savings and process optimization.
WHAT YOU NEED TO SUCCEED
- Proven experience in order management or supply chain operations, with leadership responsibilities.
- Strong understanding of procurement and logistics processes.
- Experience using procurement and ERP software (e.g., Sage X3, Jira).
- Excellent analytical and numeracy skills.
- Advanced time management and prioritization abilities.
- Exceptional attention to detail and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-moving, global organization.
PREFERRED SKILLS
- Experience in Audio Visual / Video Conferencing and Networking environments.
- Familiarity with Cisco CCW and related platforms.
- Demonstrated ability to drive progress and keep stakeholders informed.
- Resilience under pressure and ability to manage multiple priorities effectively.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and identities.
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Order Management Lead employer: EOS IT Solutions
Contact Detail:
EOS IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and tailoring your answers to highlight your leadership skills and experience in order management. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Order Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Management Lead role. Highlight your experience in supply chain operations and leadership, and don’t forget to mention any relevant software skills like Sage X3 or Jira.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for mentoring and developing talent, and explain how you can drive team performance and operational excellence at EOS IT Solutions.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve processes and enhance efficiency. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at EOS IT Solutions
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of order management processes and supply chain operations. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas, as this will show the interviewers that you’re not just familiar with the concepts but have practical experience.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share your leadership philosophy and experiences. Think of instances where you've successfully mentored team members or resolved conflicts. Highlight how you foster a collaborative culture and set performance expectations.
✨Demonstrate Problem-Solving Prowess
Expect questions about how you handle complex order issues or client concerns. Prepare a few scenarios where you’ve effectively solved problems under pressure. This will illustrate your analytical skills and ability to maintain client satisfaction, which is crucial for the role.
✨Familiarise Yourself with Relevant Tools
If you have experience with procurement and ERP software like Sage X3 or Jira, make sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would adapt to using them. This shows your willingness to learn and adapt in a fast-paced environment.
