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- Tasks: Ensure smooth order processing and provide top-notch customer service.
- Company: Join EOS IT Solutions, a global leader in tech and logistics.
- Benefits: Gain valuable experience in a supportive and dynamic environment.
- Why this job: Be the key contact for customers and make a real difference.
- Qualifications: Strong organisational skills and experience with Microsoft Office.
- Other info: Great opportunity for career growth and learning in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
WHO WE ARE
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency
ABOUT THE ROLE
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.
A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
KEY RESPONSIBILITIES
- Produce accurate quotations based on customer requirements.
- Process sales orders and customer purchase orders.
- Verify data accuracy in quotations, orders, and invoices.
- Communicate with clients to obtain missing information or resolve inquiries.
- Maintain and update sales and customer records.
- Provide feedback from customers to internal teams to enhance services.
- Respond to customer inquiries promptly and professionally.
- Follow up with inactive customers to validate quotes and requirements.
- Adhere to company policies and procedures.
- Support and assist the Customer Account Team.
ESSENTIAL CRITERIA
- Strong organizational skills with keen attention to detail.
- Experience with Microsoft Office tools, particularly Excel.
- Ability to work independently and as part of a team.
- Competence in working with data and metrics.
- Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.
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Order Intake Associate employer: EOS IT Solutions
Contact Detail:
EOS IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Intake Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Order Intake Associate role. Highlight your customer service skills and attention to detail, and don’t forget to show your enthusiasm for the company.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at EOS IT Solutions!
We think you need these skills to ace Order Intake Associate
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational skills and attention to detail in your application. We want to see how you can manage data and metrics effectively, so don’t hold back on sharing relevant experiences!
Tailor Your Application: Take a moment to customise your application for the Order Intake Associate role. Use keywords from the job description to show us that you understand what we’re looking for and how you fit into our team.
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through! We value high-quality customer service, so showing us your friendly side can make a big difference.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EOS IT Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of an Order Intake Associate. Familiarise yourself with order processing, data accuracy, and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Be ready to provide examples from your past experiences where you've successfully managed data or improved processes. This will demonstrate your competence and how you can add value to their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve an order issue. Practising your responses will help you articulate your thoughts clearly and show that you can think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
