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- Tasks: Create clear documentation and transform existing SOPs for diverse audiences.
- Company: Global tech and logistics company focused on innovation and quality service.
- Benefits: Inclusive work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by simplifying complex processes for users across Europe.
- Qualifications: 2 years' experience in technical writing and strong attention to detail.
- Other info: Join a diverse team committed to transparency and collaboration.
The predicted salary is between 30000 - 50000 £ per year.
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
THE POSITION: We are looking for a Technical Writer who will produce working instructions, runbooks and other required documentation for end users throughout northern and western Europe. You will be detail-oriented and able to create clear, thorough documentation for a wide audience.
What You Will Do:
- Transform existing SOP documentation into detailed working instructions for end users in both data center and IT logistics environments.
- Produce new SOPs, working instructions and playbooks to reflect new process, technology and ways of working.
- Maintain up-to-date documentation across the service.
- Collate, organize and optimize documentation into a knowledge management system for end users.
- Distill complex processes and ideas into clear process guides for non-technical audiences.
- Work with site management and SMEs to identify additional documentation gaps, improvements and updates.
ESSENTIAL CRITERIA:
- Minimum of 2 years’ experience in a similar role in a networking or data center environment.
- Proficient in written and spoken English.
- Experience in using knowledge management platforms.
- Strong attention to detail.
- Experience managing multiple projects and meeting tight deadlines.
DESIRABLE CRITERIA:
- Experience in light markup languages.
- Previous experience of working with Confluence.
- Good working knowledge of MS Office and Google Suite.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Technical Writer in London employer: EOS IT Solutions
Contact Detail:
EOS IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in tech and logistics, so you can tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Technical Writer, clarity is key. Try explaining complex ideas to friends or family to ensure you can break things down for non-technical audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Writer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical writing experience, especially in networking or data centre environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technical writing and how your background aligns with our needs. Be specific about your experience with SOPs and documentation management.
Showcase Your Attention to Detail: Since we value detail-oriented candidates, ensure your application is free from typos and errors. This is your chance to demonstrate your ability to produce clear and thorough documentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at EOS IT Solutions
✨Know Your Documentation
Before the interview, brush up on your understanding of SOPs and technical documentation. Be ready to discuss how you've transformed complex processes into clear instructions in your previous roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Attention to Detail
During the interview, highlight specific examples where your attention to detail made a difference. Whether it was catching errors in documentation or ensuring clarity for non-technical audiences, demonstrating this skill is crucial for a Technical Writer role.
✨Familiarise Yourself with Tools
Make sure you know your way around knowledge management platforms like Confluence and tools like MS Office and Google Suite. If you have experience with these, be prepared to discuss how you’ve used them to optimise documentation processes in the past.
✨Prepare Questions About Their Processes
Come equipped with questions about EOS IT Solutions' current documentation practices and any challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their goals right from the start.
