Overview
As IT Operations Specialist, you ensure smooth day-to-day IT operations for the London office and act as a key contact for employee technical support. You support local and global infrastructure, automation, and workplace tech to deliver an excellent end-user experience. You collaborate with global IT teams to align with policies and standards, while enabling secure and efficient work. You will influence workplace technology delivery and incident resolution with a proactive, customer-focused mindset.
Responsibilities
- End-user support as primary contact for hardware, software, account, and access issues
- Oversee onboarding, daily support, and offboarding to ensure smooth employee lifecycle
- Troubleshoot macOS, Windows, mobile, SaaS, and workplace technologies; escalate when needed
- Lead device provisioning, deployment, and lifecycle management with a focus on Mac devices
- Manage asset tracking and inventory documentation; coordinate hardware refreshes
- Administer user provisioning/deprovisioning across core apps and SaaS platforms
- Support identity and access management using Okta, Google Workspace, Microsoft 365, and related tools
- Maintain and update support documentation and knowledge base
- Collaborate with global IT teams to drive standardisation and service improvements
- Provide first-line AV and conference room support; assist with events and readiness checks
Key requirements
- Proven IT support or IT operations experience in a fast-paced tech environment
- Ability to work independently across diverse technical and operational duties
- Strong troubleshooting across macOS, Windows, endpoint devices, SaaS, and collaboration tools
- Hands-on experience with endpoint management, IAM, and ITSM platforms
- Experience with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, ServiceNow or similar
- Advanced macOS support experience in provisioning, enrolment, and end-user support
- Excellent communication and customer service skills with ability to manage competing priorities
- customer-focused mindset
- proactive problem solving
- strong communication
- Jamf
- Microsoft Intune
- Kandji
IT Operations Specialist in London employer: EOS IT Solutions
At EOS, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic work environment. Our commitment to employee growth is reflected in our inclusive culture, where diverse perspectives are valued, and opportunities for professional development abound. With the chance to lead complex global projects and travel, you will not only enhance your skills but also contribute to meaningful workplace solutions that empower our teams worldwide.
