Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance EOS's Managed Services, driving client satisfaction and operational excellence.
- Company: Join a global tech leader committed to innovation and quality service.
- Benefits: Competitive salary, career development, and a diverse, inclusive work environment.
- Why this job: Make a real impact in a dynamic role with opportunities for growth and leadership.
- Qualifications: 10+ years in managed services with strong leadership and analytical skills.
- Other info: Be part of a collaborative team that values integrity and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
WHO WE ARE:
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a trustworthy international IT provider and are proud to deliver our services with global simplicity and trusted transparency.
POSITION OVERVIEW:
Reporting to the VP of Managed Services, the Director of Managed Services is instrumental in improving the quality of EOS\’ Managed Services offerings and driving retention, expansion, and new business additions to the division. The ideal candidate will have historic hands-on experience within Managed Services and have progressed into a strong business manager and leader. They will be actively involved in all aspects of managed services, from operations to client program planning, development, execution, proposal building, and billing.
WHAT YOU’LL DO:
- Implement the Managed Services strategy set out by the business.
- Provide strategic leadership, oversight, and management for a high-performing Service Delivery & Program Manager team focused on IT Asset Management, Supply Chain and Logistics.
- Set strategic and tactical priorities that align with broader business objectives.
- Effectively collaborate with clients to develop accounts and services, exceeding the client’s expectations while working within the agreement of the current scope of work.
- Hold and lead periodic service reviews and QBRs with internal and external stakeholders.
- Develop plans and strategies to improve performance, reliability, and operational cost-effectiveness.
- Demonstrate integrity without compromise, Respect, Commitment to Service Excellence, Collaboration & Agility.
- Drive continuous improvement initiatives across the portfolio, ensuring EOS delivers investment value for our clients.
- Participate in RFI and RFQ discussions and submissions, drafting and executing Service Proposals where required.
- Collaborating with EOS Human Resources on all personnel issues or questions
- Attract and retain talent for the organization through ongoing investment in our people and their career development.
WHAT YOU’LL NEED TO SUCCEED:
- Must have 10+ years’ progressive experience within a managed service, Supply Chain, logistics and IT Asset Management
- 5 to 10 years of previous management experience leading high-performance teams. Proven leader with experience in presenting to executive-level client stakeholders.
- Demonstrable experience in automating and innovating processes
- Proactive and data-driven.
- Enthusiasm, high energy, and quality focus
- Ability to demonstrate high integrity levels and manage sensitive and confidential information.
- Self-motivation and ability to take responsibility in an autonomous environment.
- Advanced analytical and problem-solving skills.
- Strong experience in developing teams and implementing effective performance management mechanisms.
- Strong influencing, negotiation, and decision-making skills
- Proven track record in ensuring that an efficient service exceeds expected customer expectations.
BELONGING AT EOS
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factors.
#LI-Hybrid #IND #LI-RM1
#J-18808-Ljbffr
Director of Managed Services employer: EOS IT Solutions
Contact Detail:
EOS IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Managed Services role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching EOS IT Solutions thoroughly. Understand their services, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managed services and how it aligns with EOS's goals. Highlight your leadership skills and how you've driven success in previous roles—this is your time to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the EOS family and ready to contribute to their mission.
We think you need these skills to ace Director of Managed Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managed services, supply chain, and IT asset management. We want to see how your skills align with what we’re looking for!
Showcase Your Leadership Skills: As a Director of Managed Services, your leadership experience is key. Share specific examples of how you've led high-performing teams and driven improvements in service delivery. We love seeing real-world results!
Be Data-Driven: We appreciate candidates who can back up their claims with data. If you’ve automated processes or improved performance metrics, make sure to include those details. Numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EOS IT Solutions
✨Know Your Managed Services Inside Out
Make sure you brush up on your knowledge of managed services, supply chain logistics, and IT asset management. Be ready to discuss specific strategies you've implemented in the past and how they align with EOS's goals. This shows you're not just familiar with the field but also have hands-on experience.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead high-performance teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to talent development and performance management. Highlight any initiatives that improved team dynamics or service delivery.
✨Prepare for Client-Focused Discussions
Since client collaboration is key, think about how you've exceeded client expectations in previous roles. Be ready to share specific instances where your strategic leadership made a difference. This will show that you understand the importance of client relationships and can drive business growth.
✨Emphasise Continuous Improvement
EOS values innovation and continuous improvement, so come prepared with ideas on how to enhance service offerings. Discuss any past experiences where you've automated processes or introduced new strategies that led to better performance and cost-effectiveness. This will demonstrate your proactive mindset and commitment to excellence.
