Client Platform Specialist

Full-Time No home office possible

Overview

EOS is seeking a Client Platform Specialist to be a key member in a small team with a large technology client. The role will concentrate on the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices). This position is part of the IT organization, so candidates must be passionate about technology, live customer service and have the ability to thrive in a fast paced, high-pressure environment. A passion for gaming is a plus.

Responsibilities

Support day-to-day operational requests that come in through the internal tasking queue
Support automated solutions using PowerShell, Bash scripts, Python
Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
Administer and maintain mobile device management systems for Android and iOS (e.g. ADB/Apple Configurator 2)
Identify internal process and automation improvements
Provide technical support both remotely and onsite at events
Maintain and manage Windows, Android, iOS, iPadOS images
Create and maintain documentation for all processes and troubleshooting guides
On-site event support that may include international travel outside of normal office hours
Off-site on-call event support outside of normal office hours

Requirements

At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
BA/BS degree or equivalent experience in a similar field
Experience in a startup environment a strong plus
Excellent communication skills and ability to clearly communicate complex technical concepts
1+ years Enterprise Windows client management experience (GPOs, Chef, FOG, MDT etc.)
Experience with mobile device management (MDM) solutions
Experience with ADB (flashing/sideloading)
Basic networking skills (DHCP, TCP/IP, FTP, PXE)
Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
Basic knowledge of Linux environments a plus
Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components a plus
This job requires international travel. Accordingly applicants must have a valid passport at time of employment and maintain their passport as long as they are in this position.