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- Tasks: Lead and enhance EOS's Managed Services, driving client satisfaction and business growth.
- Company: Join EOS IT Solutions, a global leader in tech and logistics with a commitment to quality.
- Benefits: Competitive salary, inclusive culture, and opportunities for career development.
- Why this job: Make a real impact by improving services and leading high-performing teams.
- Qualifications: 10+ years in managed services and strong leadership experience required.
- Other info: Diverse and inclusive workplace with a focus on employee growth.
The predicted salary is between 43200 - 72000 £ per year.
WHO WE ARE: EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a trustworthy international IT provider and are proud to deliver our services with global simplicity and trusted transparency. POSITION OVERVIEW: Reporting to the VP of Managed Services, the Director of Managed Services is instrumental in improving the quality of EOS\’ Managed Services offerings and driving retention, expansion, and new business additions to the division. The ideal candidate will have historic hands-on experience within Managed Services and have progressed into a strong business manager and leader. They will be actively involved in all aspects of managed services, from operations to client program planning, development, execution, proposal building, and billing. WHAT YOU’LL DO: Implement the Managed Services strategy set out by the business. Provide strategic leadership, oversight, and management for a high-performing Service Delivery & Program Manager team focused on IT Asset Management, Supply Chain and Logistics. Set strategic and tactical priorities that align with broader business objectives. Effectively collaborate with clients to develop accounts and services, exceeding the client’s expectations while working within the agreement of the current scope of work. Hold and lead periodic service reviews and QBRs with internal and external stakeholders. Develop plans and strategies to improve performance, reliability, and operational cost-effectiveness. Demonstrate integrity without compromise, Respect, Commitment to Service Excellence, Collaboration & Agility. Drive continuous improvement initiatives across the portfolio, ensuring EOS delivers investment value for our clients. Participate in RFI and RFQ discussions and submissions, drafting and executing Service Proposals where required. Collaborating with EOS Human Resources on all personnel issues or questions Attract and retain talent for the organization through ongoing investment in our people and their career development. WHAT YOU’LL NEED TO SUCCEED: Must have 10+ years’ progressive experience within a managed service, Supply Chain, logistics and IT Asset Management 5 to 10 years of previous management experience leading high-performance teams. Proven leader with experience in presenting to executive-level client stakeholders. Demonstrable experience in automating and innovating processes Proactive and data-driven. Enthusiasm, high energy, and quality focus Ability to demonstrate high integrity levels and manage sensitive and confidential information. Self-motivation and ability to take responsibility in an autonomous environment. Advanced analytical and problem-solving skills. Strong experience in developing teams and implementing effective performance management mechanisms. Strong influencing, negotiation, and decision-making skills Proven track record in ensuring that an efficient service exceeds expected customer expectations. BELONGING AT EOS EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factors. #LI-Hybrid #IND #LI-RM1
Director of Managed Services employer: EOS IT Company
Contact Detail:
EOS IT Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Managed Services
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Ace the Interview
Prepare for your interviews by researching the company and its culture. Practice common interview questions and think about how your experience aligns with their needs. We want you to walk in with confidence and show them why you’re the perfect fit for the Director of Managed Services role!
✨Showcase Your Achievements
When you get the chance to speak about your past experiences, highlight specific achievements that demonstrate your leadership and problem-solving skills. Use metrics where possible to show how you’ve made a difference in previous roles. We love seeing tangible results!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation and reiterate your interest in the position. Plus, it keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Director of Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Managed Services role. Highlight your hands-on experience in managed services and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this position and how your background makes you the perfect fit. Be sure to mention specific examples of your achievements in service delivery and client management.
Showcase Your Leadership Skills: As a potential leader at EOS, we want to see your ability to manage high-performance teams. Include examples of how you've successfully led teams, driven improvements, and exceeded client expectations in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at EOS IT Company
✨Know Your Managed Services Inside Out
Make sure you brush up on your knowledge of managed services, supply chain logistics, and IT asset management. Be ready to discuss specific strategies you've implemented in the past and how they align with EOS's goals. This shows you're not just familiar with the field but also passionate about it.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead high-performance teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to talent development and performance management. Highlight any initiatives that improved team dynamics or service delivery.
✨Prepare for Client Collaboration Scenarios
Since client collaboration is key, think of instances where you've exceeded client expectations. Be ready to discuss how you’ve built strong relationships and navigated challenges. This will show your potential employer that you can effectively manage client accounts and drive satisfaction.
✨Emphasise Continuous Improvement
EOS values continuous improvement, so come prepared with ideas on how to enhance service offerings. Discuss any innovative processes you've automated or improved in previous roles. This demonstrates your proactive mindset and commitment to delivering value.
