Operations Manager in Winchester

Core Purpose: To create loyal lifelong fans and exercise practitioners.

Position Purpose: Lead coach and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities:

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns and providing clear and helpful responses.
• Hiring, training, scheduling and supervising staff members including kids club, front desk and janitorial staff.
• Effectively communicating goals, expectations and procedures to staff members ensuring everyone understands their roles and responsibilities.
• Providing constructive feedback to staff members on their performance using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility including equipment, locker rooms and common areas.
• Monitoring and ordering inventory such as fitness equipment, cleaning supplies and retail products.
• In the event of emergencies or unexpected disruptions communicating calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety.

Qualifications:

• 2–3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management and vendors.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem-solving; and good time-management, organizational and record-keeping skills.
• Excellent MS Office skills.
• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members.
• Ability to access and operate company computer systems in order to prepare documents, enter data and read reports from database or email system.
• Ability to lift more than 40 lbs.

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounts on Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday and sick pay.
• Group health, dental, vision; supplemental life, Employee Assistance Program and even pet insurance are available.
• 401(k) company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Statement: EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit and business needs without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability or any other legally protected status.