General Manager in Winchester

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines but in our work environment as well. Like our members, our employees rise to challenges and handle them head on.

Core Purpose: Create loyal lifelong fans and exercise practitioners.

Core Values: Take Personal Responsibility; Be Optimistic & Have Fun; Learn & Grow; Be a Team Player; Fight Hard to Win.

We are seeking a highly motivated and sales-driven leader for the role of General Manager. Reporting to the District Sales Manager, the General Manager must be passionate about sales and dedicated to helping members achieve their health and wellness goals. As General Manager you will work to improve sales processes, develop a team of leaders, create connections with prospective members, facilitate their membership journey, and ensure their success. An ideal candidate must have a passion for fitness, a drive for success, and a history of delivering results and motivating clients.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

• Hire, train, schedule, and supervise staff members including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications:

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills both verbally and in writing for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time‑management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• And of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, reading reports from a database, and using email.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Pay Range: $68,640 – $115,004 USD (California)

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation holiday and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program, and even pet insurance are offered.
• 401(k) company matching.
• Personal education growth options with Sophia Learning.

EEO Statement: EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.