At a Glance
- Tasks: Welcome members, provide info, and ensure a fun gym atmosphere.
- Company: EōS Fitness - a bold and motivating fitness community.
- Benefits: Competitive pay, free membership, discounts, and daily pay options.
- Other info: Flexible overnight hours with opportunities for personal growth.
- Why this job: Join a dynamic team and support others in their fitness journeys.
- Qualifications: Customer service experience and a passion for fitness are a plus.
The predicted salary is between 30000 - 35000 £ per year.
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
The Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. They remain flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.
Responsibilities:
- Greet members and guests with a friendly and professional attitude
- Provide information about gym services, programs, and membership options
- Address member inquiries, concerns, and complaints promptly and professionally
- Check‑in members and guests using the gym’s management system
- Oversee and manage check‑in alerts and notifications
- Ensure the front desk area is clean, organized, and stocked with necessary supplies
- Process payments for memberships, classes, and retail items
- Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
- Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
- Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks
Qualifications:
- Previous experience in customer service or front desk role
- Experience or strong interest in the fitness industry is a plus
- Excellent interpersonal skills with a customer‑focused attitude
- Ability to multitask and handle a fast‑paced environment
- Proficiency in MS Office and familiarity with gym management software
- Strong organizational and problem‑solving skills
- Must be able to work overnight hours – 10 pm to 6 am (may vary)
- Someone who embraces our Core Values
Requirements:
- CPR certification required within 30 days of hire
- Must attend all mandatory company trainings within 30 days of employment
- Follow all current company policies and standard operating procedures, which may be updated or changed over time
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to bend routinely and repetitively to lift more than 40 lb
- Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system
Benefits and Perks:
- A highly energetic and collaborative team
- A management team that cares about your professional development
- Free membership for you and one family member
- Discounted personal training, and merchandise – including supplements
- Employee referral program
- Daily pay offered – access your funds before payday
- Competitive pay plus vacation, holiday, and sick pay
- Group health, dental, vision, supplemental life, and employee assistant program offered
- 401(k) plus company matching offered
- Personal education growth options with Sophia Learning
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
Service Associate - Night employer: EōS Fitness
EōS Fitness is an exceptional employer that fosters a vibrant and supportive work culture, where employees are encouraged to take personal responsibility, learn, and grow. With competitive pay, comprehensive benefits including free gym membership and personal training discounts, and a strong focus on professional development, our team members thrive in an energetic environment that values optimism and teamwork. Join us in creating loyal, lifelong fans of fitness while enjoying the unique advantages of working in a dynamic gym setting in Long Beach.
StudySmarter Expert Advice🤫
We think this is how you could land Service Associate - Night
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EōS Fitness. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EōS Fitness before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Associate - Night
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EōS Fitness:Your cover letter is your chance to shine! Tell us why you want to work at EōS Fitness specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EōS Fitness!
How to prepare for a job interview at EōS Fitness
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
