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- Tasks: Support data and metering services, ensuring accurate energy consumption data for customers.
- Company: Join E.ON, a leading energy company with a focus on innovation and customer solutions.
- Benefits: Enjoy 26 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Be part of a mission to double profitability while making a real impact in the energy sector.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Hybrid work model with excellent career growth opportunities in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Specialist – Data & Metering Services – Solihull, Leedsnpower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c.60,000 customers and around 300,000 meter points, with a clear ambition to become the number one B2B energy supplier in the UK.Our Data & Metering Services business is on a mission to double our profitability by 2028. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: Data Services Specialist Metering Services Specialist Billing & Collections Specialist Consumption Validation Specialist All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference – whether you thrive on building customer relationships or love diving into data – we have a role that's right for you!All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).Here's what you'll be doingDepending on your role, your responsibilities may include: Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. Delivering training to team members, sharing expertise, and supporting continuous improvement.Here's what you need to have Experience in a customer service environment, with the ability to investigate and resolve complex issues. Strong analytical skills, with the ability to identify root causes and implement effective solutions.
Excellent communication and relationship-building skills with internal and external stakeholders. Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. Attention to detail and a commitment to compliance and accuracy.It would be great if you also had Knowledge of energy industry operations, settlement, or metering processes.
A proactive, growth-focused mindset with creative problem-solving ability.Here’s what you need to know Assessment days will take place between 20th and 31st October. Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.Why work with us?
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024.
We’re open to discussing how flexibility can work for you. Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year – recognising our inclusive, people-first culture.
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.Get in touchFor more information about the role please contact Natalie at natalie.harrison@eon-uk.comAbout usE.ON is a privately owned international energy company.
Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Specialist - Data & Metering Services employer: Eon Energy
Contact Detail:
Eon Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role you’re applying for. Think about how your skills match what they’re looking for, especially in data analysis or customer service. Practice common interview questions so you can nail it when the time comes.
✨Tip Number 3
Show off your analytical skills! If you’ve got experience with data validation or problem-solving, make sure to highlight that in conversations. Use specific examples to demonstrate how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles in Data & Metering Services right there, making it super easy for us to connect.
We think you need these skills to ace Specialist - Data & Metering Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist role you're applying for. Highlight relevant experience in customer service and data analysis, as these are key for us at nBS. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the energy sector and how you can contribute to our goal of doubling profitability by 2028. Keep it engaging and personal – we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of data handling, don’t forget to showcase your analytical skills in your application. Give examples of how you've solved complex issues in the past. We’re all about problem-solving here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Eon Energy
✨Know Your Data
Since the role focuses on data analysis, brush up on your knowledge of data handling and metering processes. Be prepared to discuss how you've used data to solve problems in previous roles, as this will show your analytical skills and understanding of the industry.
✨Customer Service Savvy
Even if you're applying for a more data-focused position, customer service experience is key. Think of examples where you've resolved complex issues or built strong relationships with clients. This will demonstrate your ability to communicate effectively and handle queries, which is crucial in this role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've identified root causes of issues and implemented solutions. This could be anything from improving a process to resolving a billing discrepancy. Highlighting your proactive approach will resonate well with the interviewers.
✨Be Organised and Ready
With the fast-paced nature of the role, showcasing your organisational skills is essential. Bring a list of questions about the role and the company, and be ready to discuss how you prioritise tasks. This will show that you're not only interested but also capable of managing workloads effectively.