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- Tasks: Support data and metering services, ensuring accurate energy consumption data for customers.
- Company: Join E.ON, a leading energy company with a focus on innovation and customer solutions.
- Benefits: Enjoy 26 days of leave, flexible working, and a supportive workplace culture.
- Why this job: Be part of a mission to double profitability while making a real impact in the energy sector.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Hybrid roles available with excellent career growth opportunities and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Specialist – Data & Metering Services – Solihull, Leedsnpower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c.60,000 customers and around 300,000 meter points, with a clear ambition to become the number one B2B energy supplier in the UK.Our Data & Metering Services business is on a mission to double our profitability by 2028. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: Data Services Specialist Metering Services Specialist Billing & Collections Specialist Consumption Validation Specialist All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference – whether you thrive on building customer relationships or love diving into data – we have a role that's right for you!All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).Here's what you'll be doingDepending on your role, your responsibilities may include: Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. Delivering training to team members, sharing expertise, and supporting continuous improvement.Here's what you need to have Experience in a customer service environment, with the ability to investigate and resolve complex issues. Strong analytical skills, with the ability to identify root causes and implement effective solutions.
Excellent communication and relationship-building skills with internal and external stakeholders. Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. Attention to detail and a commitment to compliance and accuracy.It would be great if you also had Knowledge of energy industry operations, settlement, or metering processes.
A proactive, growth-focused mindset with creative problem-solving ability.Here’s what you need to know Assessment days will take place between 20th and 31st October. Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.Why work with us?
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024.
We’re open to discussing how flexibility can work for you. Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year – recognising our inclusive, people-first culture.
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.Get in touchFor more information about the role please contact Natalie at natalie.harrison@eon-uk.comAbout usE.ON is a privately owned international energy company.
Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
Specialist - Data & Metering Services employer: Eon Energy
Contact Detail:
Eon Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services
✨Tip Number 1
Network like a pro! Reach out to current employees at E.ON or in the energy sector on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Data & Metering Services. You never know, they might even refer you!
✨Tip Number 2
Prepare for those assessment days! Brush up on your analytical skills and be ready to showcase how you can solve complex issues. Think of examples from your past experiences that highlight your problem-solving abilities and customer service skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, it’s not just about what you say, but how you connect with the interviewers. Build rapport and demonstrate your relationship-building skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep an eye out for new opportunities in Data & Metering Services.
We think you need these skills to ace Specialist - Data & Metering Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist role you're applying for. Highlight relevant experience in customer service or data analysis, and show us how your skills align with our mission at nPower Business Solutions.
Show Off Your Analytical Skills: Since this role involves a lot of data handling, don’t shy away from showcasing your analytical prowess. Include examples of how you've solved complex issues or improved processes in previous jobs. We love a good problem-solver!
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure there are no typos or grammatical errors. Good communication is key in our line of work, so let that shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Eon Energy
✨Know Your Data
Make sure you brush up on your analytical skills and understand the basics of data collection and validation. Familiarise yourself with common issues in metering operations, as this will help you demonstrate your problem-solving abilities during the interview.
✨Customer Service Savvy
Since the role involves customer interaction, be prepared to discuss your experience in resolving complex customer queries. Think of specific examples where you've successfully navigated challenges and built relationships, as this will show your potential employer that you can handle their customer base effectively.
✨Showcase Your Organisational Skills
The job requires strong organisational skills, so come ready to talk about how you prioritise tasks in a fast-paced environment. You might want to share a time when you managed multiple responsibilities and how you ensured everything was completed accurately and on time.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's goals, especially regarding their ambition to double profitability by 2028. This shows your interest in their mission and gives you a chance to assess if the company aligns with your career aspirations.