At a Glance
- Tasks: Support clinicians and clients, manage clinical queries, and ensure high-quality communication.
- Company: Eon Dental, a fast-growing medical devices and tech company.
- Benefits: Great culture, growth opportunities, and the chance to impact customer experience.
- Other info: Opportunity to travel and work with motivated cross-functional teams.
- Why this job: Join a dynamic team and make a real difference in dental care.
- Qualifications: Degree in Dentistry and 3+ years of clinical experience required.
The predicted salary is between 40500 - 49500 £ per year.
Eon Dental is a high-impact medical devices & tech company growing at neck-breaking speed. We are a team of over ~550 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry. Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes, as well as after-sales service and assistance.
Software and innovation are involved in all aspects of our product lifecycle, beginning with an engaging experience on the frontend applications that serve customers and dentists to robust backend solutions for process management and automation. Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.
The Clinical Advisor - UKI role is based in the UK and reports to the Treatment Planning & Clinical Services Head and will be responsible for executing daily clinical success activities related to the UKI region. This role involves providing both client-level support to organisations and direct doctor-level support to clinicians. The position ensures the efficient handling of clinical queries, case management, and communication while supporting the direct line manager in addressing any escalations.
What You'll Do
- Provide client-level support to NA clients (organisations, DSOs, etc.) in a timely manner, ensuring each interaction meets the established standards.
- Provide doctor-level support by handling clinical inquiries and proactive communication through various channels, including clinical support calls, Emails, Portal Inbox, etc.
- Execute calls assigned to you in a timely manner, ensuring each interaction meets the established standards of quality and effectiveness across diverse NA markets.
- Manage follow-ups with KOL doctors, ensuring their cases are reviewed and any necessary communications are handled effectively.
- Maintain high-quality standards in all calls conducted, ensuring they adhere to company protocols, client expectations, and specific NA client or doctor requirements.
- Follow up on approval requests for both your assigned KOL doctors and other doctors with previous communications, ensuring timely processing and resolution.
- Complete daily tasks assigned by the direct line manager or their deputy, adhering to deadlines and quality standards.
- Apply professional communication etiquette during all interactions with internal and external clients, including call etiquette and text manners, while being mindful of cross-cultural nuances.
- Adhere to the quality standards and safety procedures as per the company guidelines.
- Take appropriate actions in relation to any hazards and work-related issues, and escalate as needed, in order to ensure prompt and effective resolution.
- Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
- Provide the necessary education to doctors based on their specific needs and experience level.
What To Bring
- A Degree in Dentistry (DDS or DMD) or a related field.
- Ability to travel 50% of the time.
- 3+ years of experience in clinical roles with a focus on client success, support, or consultation.
- Familiarity with CRM platforms, Quality Control, and Analytical Skills is a plus.
- Experience in the aligners industry is a plus.
What We Offer
- Great culture and growth opportunity.
- The chance to personally impact Eon’s customer experience.
- Push your boundaries, working with highly motivated and cross-functional teams.
Interested? Then, apply for this position by clicking on the apply button. All applicants must send an updated CV in English.
Clinical Advisor - UKI employer: Eon Dental
Eon Dental is an exceptional employer that fosters a vibrant work culture, encouraging collaboration and innovation among its team of over 550 dedicated professionals. As a Clinical Advisor in the UK, you will have the opportunity to make a significant impact on customer experience while benefiting from a supportive environment that prioritises personal growth and development. With a focus on high-quality standards and dynamic teamwork, Eon Dental offers a unique chance to thrive in the fast-paced medical devices and tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Advisor - UKI
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Eon Dental.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Eon Dental.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Eon Dental, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Advisor - UKI
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Eon Dental.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Eon Dental.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Eon Dental. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Eon Dental. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Eon Dental
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Eon Dental’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
