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- Tasks: Be the go-to person for our fleet customers, guiding them through onboarding and ensuring they thrive with our platform.
- Company: Join a leader in the EV sector, driving innovation in fleet management and commercial charging solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a chance to make a real impact.
- Why this job: This role lets you shape customer success while contributing to a sustainable future in electric vehicles.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in tech or infrastructure; familiarity with EV charging is a plus.
- Other info: Bring your problem-solving skills and data-driven mindset to help us lead in the electrification journey.
The predicted salary is between 36000 - 60000 £ per year.
Please only apply if you have familiarity with fleet management, commercial EV charging, telematics, or similar infrastructure-driven industries.
About the role –
We\’re seeking a proactive Customer Success Manager to champion our fleet customers and drive their success in the dynamic EV charging landscape. In this pivotal role, you\’ll be instrumental in building and nurturing strong, enduring relationships with operational stakeholders, becoming their trusted advisor and primary point of contact.
You\’ll guide new customers through onboarding and implementation, ensuring a smooth transition and effective utilisation of our platform. You\’ll leverage data-driven insights to analyse customer usage patterns and performance trends, enabling you to provide strategic recommendations and identify opportunities for account growth, upselling, and expansion.
Ultimately, you\’ll act as the voice of the customer within our organisation, providing valuable feedback to internal teams to drive continuous improvement in our products and services. This role is crucial in ensuring our customers realise the full value of our platform, achieve their electrification goals, and contribute directly to our continued growth and leadership in the EV sector.
Key Responsibilities –
Customer Relationship Management: Develop and nurture strong relationships with key customer stakeholders, acting as their primary point of contact.
Uptime & Performance Optimisation: Proactively monitor infrastructure performance and coordinate solutions to minimise down time.
Onboarding & Training: Guide new customers through implementation, ensuring they are fully equipped to use our solutions effectively.
Data-Driven Insights: Utilise analytics to track customer usage, performance trends, and potential areas for improvement.
Strategic Account Growth: Identify opportunities for upselling and expansion, ensuring customers gain the most value from our products and services.
Customer Advocacy: Act as the voice of the customer, providing feedback to internal teams to enhance product development and service delivery.
Reporting & Documentation: Maintain accurate records of customer interactions, performance metrics, and issue resolutions.
About you –
Experience: 3+ years in a Customer Success, Account Management, or similar role, preferably in the technology or infrastructure sector.
Industry Knowledge: Familiarity with fleet management, commercial EV charging, telematics, or similar infrastructure-driven industries.
Technical Aptitude: Ability to understand and explain technical concepts related to uptime, software platforms, and performance monitoring.
Problem-Solving Skills: Proactive approach to identifying and addressing customer challenges.
Communication & Relationship Building: Strong interpersonal and communication skills, with the ability to engage effectively with customers at all levels.
Project Management: Ability to manage multiple customer accounts and prioritise tasks
effectively.
Data-Driven Mindset: Comfort with using data to assess performance and make informed recommendations.
Customer Success Manager employer: EO Charging
Contact Detail:
EO Charging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Make sure to highlight your experience in fleet management or commercial EV charging during any networking opportunities. Engaging with industry professionals can help you gain insights and potentially get referrals.
✨Tip Number 2
Familiarize yourself with the latest trends in telematics and EV infrastructure. Being knowledgeable about current technologies will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 3
Consider reaching out to current or former Customer Success Managers in similar industries on platforms like LinkedIn. They can provide valuable advice on what skills and experiences are most relevant for this role.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data-driven insights to improve customer relationships or drive account growth in past roles. This will demonstrate your ability to leverage analytics effectively.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in Customer Success, Account Management, or similar roles. Specifically mention any familiarity you have with fleet management, commercial EV charging, or telematics, as these are crucial for the position.
Showcase Technical Aptitude: Demonstrate your ability to understand and explain technical concepts related to uptime, software platforms, and performance monitoring. Use specific examples from your past roles to illustrate your technical skills.
Emphasize Communication Skills: Since this role requires strong interpersonal and communication skills, provide examples of how you've successfully engaged with customers at various levels. Highlight any experience you have in building and nurturing relationships.
Data-Driven Insights: Discuss your comfort with using data to assess performance and make informed recommendations. Include specific instances where you've utilized analytics to track customer usage or identify areas for improvement.
How to prepare for a job interview at EO Charging
✨Show Your Industry Knowledge
Make sure to highlight your familiarity with fleet management, commercial EV charging, and telematics during the interview. Discuss any relevant experiences or projects that demonstrate your understanding of these infrastructure-driven industries.
✨Demonstrate Data-Driven Insights
Be prepared to discuss how you've used data analytics in previous roles to track customer performance and identify growth opportunities. Share specific examples where your insights led to successful outcomes for customers.
✨Emphasize Relationship Building Skills
Since this role involves nurturing strong relationships with customers, be ready to share examples of how you've successfully built rapport and trust with stakeholders in past positions. Highlight your communication skills and ability to engage effectively at all levels.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in customer success roles and how you proactively addressed them. This will showcase your ability to handle customer challenges effectively.
