At a Glance
- Tasks: Coordinate technical operations and manage customer appointments for electrical works.
- Company: Join SP Electricity North West, a leader in sustainable energy solutions.
- Benefits: Competitive salary, annual bonus, 25 days leave, and professional development opportunities.
- Other info: Dynamic team environment with a focus on safety and innovation.
- Why this job: Make a real impact on the future of energy while building your career.
- Qualifications: Experience in utilities, customer service, and scheduling required.
The predicted salary is between 34242 - 34242 € per year.
SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
A Fantastic Opportunity: Technical Coordinator Preston £34,242
As a Technical Coordinator, you will work as part of the office-based cut outs team, reporting to the Office Manager, planning in minor works on the LV network for our in-house jointing and electrical craft teams and delivery partners. A key part of your role is to arrange appointments with customers for external jointing works for cut out changes and to assess the work bank against our internal electrical network drawings (GIS Viewer). You will work closely with contractors and liaise with them to ensure all public and private jobs go ahead safely and to high customer standards.
In this role you will produce quality work orders for issue, updates and communication to In-house teams, Delivery Partners and Contractors. Responsibilities also include checking and processing as-laid drawings, building strong relationships with customers to maintain the company’s reputation and customer satisfaction (CSAT) scores, and responding to customer enquiries by providing advice on both specific and general aspects of the Cut-Out Change Programme.
The position requires ensuring dig calendars are booked in advance and that all contractors and in-house teams are utilised efficiently, as well as planning and booking incoming Connections work and liaising with relevant internal departments to address customer complaints. Additionally, the role involves providing technical advice to office colleagues on complex queries, contributing to a zero-accident culture through health and safety reporting and the safe planning of jointing works, and assessing job requirements to determine appropriate solutions based on site assessment surveys conducted by field teams.
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
What we’re looking for:
- Previous experience working in the network utilities or construction industry
- Previous experience in contractor liaison
- Previous experience working in a customer service environment
- Previous experience working in a scheduling role
- Demonstrate a conscious level of commercial awareness
- Are highly organised with the ability to prioritise your own workload
- Have the proven ability to achieve deadlines in order to meet individual and team set targets whilst meeting the demands of different stakeholders and contractors
- Have an understanding of the construction industry and the particular role Electricity North West undertakes
What we’re offering:
- An annual bonus scheme
- 25 days annual leave
- Employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development
Technical Coordinator employer: ENWL
SP Electricity North West is an exceptional employer, offering a dynamic work environment in Preston where innovation meets sustainability. With a strong focus on employee growth and development, we provide comprehensive benefits including a market-leading pension scheme, annual bonus opportunities, and a rewarding employee assistance programme. Join our dedicated team of 2,400 colleagues and contribute to building smarter, greener electricity networks while enjoying a culture that prioritises safety, customer satisfaction, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SP Electricity North West. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Understand their values and how they contribute to green growth. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to technical coordination and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team at SP Electricity North West.
We think you need these skills to ace Technical Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Coordinator role. Highlight your experience in the network utilities or construction industry, and don’t forget to showcase your contractor liaison skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that relate to the job description, especially around customer service and scheduling. Let your personality come through!
Showcase Your Organisational Skills:As a Technical Coordinator, being organised is key. In your application, give examples of how you've successfully managed workloads and met deadlines in previous roles. We love seeing candidates who can juggle multiple tasks efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Electricity North West!
How to prepare for a job interview at ENWL
✨Know Your Stuff
Make sure you brush up on your knowledge of the network utilities and construction industry. Familiarise yourself with Electricity North West's operations, especially around LV networks and jointing works. This will show that you're genuinely interested and understand the role.
✨Showcase Your Organisational Skills
As a Technical Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed schedules or prioritised workloads. This will demonstrate your ability to handle the demands of the role effectively.
✨Communicate Like a Pro
Since you'll be liaising with contractors and customers, practice clear and concise communication. Think about how you can convey complex information simply. You might even want to prepare a few scenarios where you’ve resolved customer queries or worked with contractors.
✨Emphasise Safety Awareness
Given the importance of health and safety in this role, be ready to discuss how you've contributed to a safe working environment in previous positions. Highlight any specific practices or protocols you followed to ensure safety standards were met.
