At a Glance
- Tasks: As a Scheduler, you'll manage customer accounts and ensure smooth appointment scheduling.
- Company: Join Electricity North West, a leader in sustainable energy and community connection.
- Benefits: Enjoy 25 days annual leave, discounts, a pension scheme, and professional development opportunities.
- Other info: Diversity is valued; we support all applicants and offer adjustments during the application process.
- Why this job: Be part of a passionate team making a real difference in the journey to net zero.
- Qualifications: Experience in customer service, MS Office proficiency, and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.
A Fantastic Opportunity: SCHEDULER
As a scheduler, you will be the first point of contact for our customers across phone, email, and letters. By managing both inbound and outbound calls, you will dispatch engineering teams to deliver essential, free electricity upgrades directly to customer homes
What you'll be doing:
Working as part of a busy, engaged team, you will work and think “logistics” when scheduling customer appointments, making the best use of our engineer’s time to ultimately ensure customer satisfaction and overall productivity.
- To drive excellent customer service for our internal and external customers.
- Maintain your own productivity and efficiency across all scheduling activities.
- Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
- Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
- Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters
- Proactively work to avoid customer complaints, ensuring you elevate customer requirements or issues quickly.
- Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
Working Hours:
Our standard working pattern is structured to provide a balanced schedule across the week:
- Two days per week: 8:00 AM – 4:30 PM
- Two days per week: 9:30 AM – 6:00 PM
- Fridays: Always 8:00 AM – 4:30 PM
Additionally:
One in every four Saturdays: 8:00 AM – 12:00 PM
(This Saturday shift is paid at time and a half)
What we’re looking for
We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria:
- Proven experience working in a customer service environment;
- Proficiency in the use of MS Office;
- Excellent written and verbal communication skills;
- Ability to work using your own initiative.
What we’re offering
- An annual bonus scheme
- 25 days annual leave
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.
Our Commitment to Inclusion
We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.
If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk or call 0845 366 0092 (option 2).
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable
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Scheduler in Preston employer: ENWL
SP Electricity North West is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. With a strong commitment to employee growth, we provide extensive professional development opportunities and a supportive culture that values diversity and inclusion. Located in the heart of the North West, our team enjoys competitive benefits, including a market-leading pension scheme and private healthcare, all while contributing to a greener future for the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Preston
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ENWL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ENWL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ENWL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Scheduler in Preston
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ENWL:This is your chance to really connect with the team at ENWL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ENWL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ENWL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ENWL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ENWL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
