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- Tasks: Be the go-to person for customers, ensuring smooth project delivery and excellent service.
- Company: Join SP Electricity North West, a leader in sustainable energy solutions.
- Benefits: Enjoy 25 days leave, private healthcare, bonuses, and a great pension scheme.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Customer service experience and knowledge of regulatory requirements are essential.
- Other info: Flexible, supportive team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We are one of six distribution network operators in the UK and are regulated by Ofgem. We are proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
A Fantastic Opportunity: LCT Scheduler/Assurance
Providing expert advice and guidance throughout the journey, being that one point of contact for the customer wherever possible owing the end to end experience. You will work closely with our delivery partners to ensure that the project is completed in line with our customers’ desired power on date and take ownership from acceptance through to delivery.
What we’re looking for:
- Strong track record of delivering excellent customer service and a deep understanding of the full Domestic Customers 10/10 journey.
- In-depth knowledge of GSOP and EGS8 regulatory requirements.
- Proficiency in SAP, the SAP Portal, and Microsoft Office tools such as Outlook and Excel.
- Exceptional written and verbal communication skills.
- Experience challenging processes to drive continuous improvement.
- Ability to influence effectively and apply regulatory knowledge to day-to-day processes.
- Demonstrated resilience when working under pressure.
- Keen eye for detail, strong time-management skills, and sound commercial awareness.
- Flexibility, organisation, and adaptability.
- Ability to build positive relationships and work collaboratively as part of an effective, supportive team.
The successful candidate must, at the start of employment, have permission to work in the UK without sponsorship.
What we’re offering:
- An annual bonus scheme.
- 25 days annual leave increasing with length of service.
- Private Healthcare.
- An employee rewards portal offering discounts on several well-known brands.
- A market-leading contributory pension scheme.
- Employee assistance programme.
- Opportunity for professional development through our L&D function.
Our Commitment to Inclusion:
We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.
Additional information:
If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk or call 0845 366 0092 (option 2). Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required: references from previous employers, a Disclosure and Barring Service (DBS) check, and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.
LCT Scheduler / Assurance in Salford employer: ENWL
Contact Detail:
ENWL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LCT Scheduler / Assurance in Salford
✨Tip Number 1
Get to know the company inside out! Research SP Electricity North West, their values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional verbal and written communication, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully tackled challenges. Be ready to discuss how you can apply that same mindset to improve processes at SP Electricity North West.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Let’s get you on board!
We think you need these skills to ace LCT Scheduler / Assurance in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and regulatory knowledge. We want to see how your skills align with the LCT Scheduler role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since exceptional written and verbal communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Attention to Detail: We’re looking for someone with a keen eye for detail, so make sure to proofread your application. Typos can be a red flag, so take the time to double-check everything before hitting send. We appreciate thoroughness!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ENWL
✨Know Your Stuff
Make sure you brush up on your knowledge of GSOP and EGS8 regulatory requirements. Familiarise yourself with the Domestic Customers 10/10 journey, as this will show that you understand the role's expectations and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled challenging situations and what steps you took to ensure customer satisfaction. This will demonstrate your ability to be that one point of contact for customers.
✨Be Ready to Discuss Continuous Improvement
Think of instances where you've challenged processes to drive improvements. Be prepared to discuss how you can apply this mindset in the role, especially when working under pressure. This shows that you're proactive and committed to enhancing the team's performance.
✨Practice Your Communication Skills
Since exceptional written and verbal communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to refine your delivery and ensure you come across as confident and articulate.