Technical Coordinator in Preston

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Technical Coordinator Preston £34,242

As a Technical Coordinator, you will work as part of the office-based cut outs team, reporting to the Office Manager, planning in minor works on the LV network for our in-house jointing and electrical craft teams and delivery partners. A key part of your role is to arrange appointments with customers for external jointing works for cut out changes and to assess the work bank against our internal electrical network drawings (GIS Viewer). You will work closely with contractors and liaise with them to ensure all public and private jobs go ahead safely and to high customer standards. In this role you will produce quality work orders for issue, updates and communication to In-house teams, Delivery Partners and Contractors.

Responsibilities also include checking and processing as-laid drawings, building strong relationships with customers to maintain the company’s reputation and customer satisfaction (CSAT) scores, and responding to customer enquiries by providing advice on both specific and general aspects of the Cut-Out Change Programme. The position requires ensuring dig calendars are booked in advance and that all contractors and in-house teams are utilised efficiently, as well as planning and booking incoming Connections work and liaising with relevant internal departments to address customer complaints. Additionally, the role involves providing technical advice to office colleagues on complex queries, contributing to a zero-accident culture through health and safety reporting and the safe planning of jointing works, and assessing job requirements to determine appropriate solutions based on site assessment surveys conducted by field teams.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re looking for:

• Previous experience working in the network utilities or construction industry
• Previous experience in contractor liaison
• Previous experience working in a customer service environment
• Previous experience working in a scheduling role
• Demonstrate a conscious level of commercial awareness
• Are highly organised with the ability to prioritise your own workload
• Have the proven ability to achieve deadlines in order to meet individual and team set targets whilst meeting the demands of different stakeholders and contractors
• Have an understanding of the construction industry and the particular role Electricity North West undertakes

What we’re offering:

• An annual bonus scheme
• 25 days annual leave
• Employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function

Our Commitment to Inclusion: We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.