Electricity North West is recruiting a Customer Advisor for night shifts in Preston. You will handle inbound calls from potentially vulnerable customers, providing support during power cut events and coordinating welfare assistance where needed.
You will also perform proactive outreach to the Extra Care Register, update customer details, and collaborate with other teams to resolve queries and complaints efficiently while maintaining accurate records.
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Night Contact Centre Advisor (Customer Support) in Preston employer: ENWL
SP Electricity North West is an exceptional employer, offering a dynamic work environment where innovation and teamwork drive success in delivering vital electricity services across the North West. With a strong commitment to employee development, competitive benefits including an annual bonus scheme and generous leave, and a culture that values diversity and inclusion, we empower our colleagues to thrive while making a meaningful impact on the communities we serve. Join us to lead a talented team in shaping the future of energy and enjoy the unique advantages of working within a forward-thinking organisation dedicated to green growth.
