SP Electricity North West is seeking a Customer Induction Co-ordinator to guide new agents from induction to live operations. You will coach during probation, monitor progress, and collaborate with Team Leaders and L&D to raise performance and quality.
The role emphasizes data-driven feedback, wellbeing support, and a focus on delivering exceptional customer experiences within a regulated utility context.
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Customer Onboarding & Performance Coach in Preston employer: ENWL
SP Electricity North West is an exceptional employer, offering a dynamic work environment where innovation and teamwork drive success in delivering vital electricity services across the North West. With a strong commitment to employee development, competitive benefits including an annual bonus scheme and generous leave, and a culture that values diversity and inclusion, we empower our colleagues to thrive while making a meaningful impact on the communities we serve. Join us to lead a talented team in shaping the future of energy and enjoy the unique advantages of working within a forward-thinking organisation dedicated to green growth.
