Connections Assistant in Preston

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

Are you passionate about delivering excellent customer service and enjoy working in a fast paced, collaborative environment? We're looking for a Connections Assistant to join our Business Connections team. Reporting to the Business Connections Delivery Manager, you'll play a vital role in supporting the delivery of new customer connections, ensuring projects are progressed efficiently and in line with customer requirements, regulatory obligations, and our standards of service.

This is an exciting opportunity for someone who enjoys building relationships, coordinating multiple activities, and providing a high level of support to both customers and colleagues. The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What you’ll be doing

As a Connections Assistant, you'll be a key point of contact for both internal and external customers, responding to enquiries by telephone and in writing and ensuring customers receive accurate information and a positive experience throughout their journey. You'll support the end-to-end administration and coordination of connection projects, preparing documentation, monitoring progress, liaising with delivery partners, and helping ensure projects are delivered against agreed timescales. From producing work orders and construction packs to coordinating legal consents and supporting project delivery, you'll play an important role in helping customers receive their electricity connections on time.

The role also involves maintaining project records, processing requests, raising orders, supporting compliance reporting, and working closely with internal teams and external partners to ensure a seamless customer experience. You'll proactively monitor projects, identify potential issues, and communicate updates to customers and stakeholders throughout the process. We're committed to providing an excellent customer experience, so we're looking for someone who takes ownership, builds strong working relationships, and continually looks for ways to improve the service we provide.

What we’re looking for

You'll have previous experience working in a customer service or administrative environment and be comfortable managing multiple priorities while maintaining a high level of accuracy and attention to detail. You'll be an excellent communicator who enjoys working with people and can build effective relationships with customers, colleagues, and external partners. You will also be organised, adaptable, and motivated to deliver high-quality service in a busy operational environment.

To be successful, you'll have:

• GCSEs (or equivalent) including Maths, English Language and Science
• Experience working in a customer-focused, regulated environment
• Experience working with database systems
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office 365 and Excel
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines
• The ability to work effectively both independently and as part of a team
• A flexible and adaptable approach to changing priorities
• An NVQ Level 3 in Customer Service (or equivalent), knowledge of SAP, and an understanding of Connections Guaranteed Standards of Performance would be advantageous, although training can be provided.

If you're organised, customer-focused, and looking for an opportunity to grow within a collaborative and dynamic environment, we'd love to hear from you.

What we’re offering:

We value your expertise, In return, you’ll receive:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.