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- Tasks: Lead troubleshooting and support for end-user computing, ensuring top-notch service delivery.
- Company: Join Electricity North West, a leader in sustainable energy and community connection.
- Benefits: Enjoy 25 days leave, private healthcare, bonuses, and discounts on popular brands.
- Why this job: Be part of a passionate team transforming communities and driving renewable energy growth.
- Qualifications: Experience in desktop support, knowledge of Microsoft systems, and strong communication skills required.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We\’re champions of the North West and we\’re proud that it\’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK\’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West\’s electricity network operator, it\’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
We\’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry\’s most difficult challenges. Come and be part of our team and make a difference.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our Service Delivery team has an opportunity for a End User Compute (EUC) Engineer in Kendal.
About the Opportunity
The overall purpose of the role is to act as a Subject Matter Expert within in the EUC service tower taking a senior lead in both our break/fix service & project work for the ENW business. The lead EUC engineer will work closely with the EUC tower lead, Architects, Product Change Managers & 3rd Parties in developing a sustainable, strategic EUC service.
Key Responsibilities of the role include leading on troubleshooting issues using a sustained analytical & logical approach ensuring these principles are followed by the rest of the team
- Provide cover for the EUC tower lead
- Develop & maintain relationships with 3rd parties & business stakeholders at all levels to improve the EUC service & customer satisfaction
- Act as Subject Matter Expert on new system implementation projects; lead on knowledge transfer including documentation of new processes to support Service Transition
- Identify & propose improvements across the EUC tower processes & systems utilising technology to its fullest to increase efficiency & drive automation
- Responsible for SLA, KPI adherence on all EUC tickets
- Assist in the successful creation & delivery of the EUC Design & Strategy
- Manage Build, Images & Remote deployment toolsets
- Responsible for the day to day management of EUC 3rd party providers
- Raise issues/concerns to EUC tower Lead Escalation point
- Maintain a security & data focus whilst delivering the BAU Service
- Stock management/purchase ordering
- Act as a coach for developing junior team members
- Produce EUC tower reports to reflect the service performance
Who we are looking for?
You will have proven experience in a desktop support/end user compute support role
- Knowledge of current & past Microsoft windows operating systems
- Knowledge & experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Experience & technical knowledge of IT, PC\’s / peripherals & their architecture
- Extensive knowledge of mobile devices, specifically android & IOS.
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management toolsets
- Experience & ability to work as part of a high performing team
- Proven ability to work independently
- Comfortable with liaising & working alongside senior business leaders
- Comfortable with liaising & working alongside 3rd Parties
- Display flexibility & the ability to manage your day effectively
- UK driving licence
- Degree educated in a relevant subject
- ITIL foundation level
- Formal Office 365/SCCM/Intune Microsoft training
- Ivanti IT service management toolset
What we\’re offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we\’ll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
- An annual bonus scheme
- 25 days annual leave increasing with length of service
- Private Health Care
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.
We\’re champions of the North West and we\’re proud that it\’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK\’s journey to net zero carbon is the revolution of our electricity industry and as the regions network operator, it\’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our people important to us and we\’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We\’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that\’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)
Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS), BS7858 checks and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don\’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable
End User Compute (EUC) Engineer employer: ENWL
Contact Detail:
ENWL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Compute (EUC) Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies, especially Windows operating systems and Microsoft 365. Being well-versed in these tools will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, particularly those who work in end-user compute roles. Attend relevant meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and problem-solving during interviews. Be ready to share specific examples of how you've successfully resolved issues in previous roles, as this is a key responsibility for the EUC Engineer position.
✨Tip Number 4
Showcase your ability to work collaboratively with both technical teams and business stakeholders. Highlight any past experiences where you’ve successfully communicated complex technical information to non-technical audiences, as this will be crucial in the role.
We think you need these skills to ace End User Compute (EUC) Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and end-user compute roles. Emphasise your knowledge of Microsoft operating systems, Microsoft 365, and any experience with ticket management toolsets.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company's mission to lead the way in decarbonising the electricity industry. Mention specific skills that align with the job description, such as troubleshooting and relationship management.
Showcase Your Technical Skills: Clearly outline your technical skills related to the role, including your experience with Active Directory, Azure Active Directory, and remote desktop support tools. Use specific examples to demonstrate your expertise.
Highlight Soft Skills: Don't forget to mention your interpersonal and communication skills. The role requires liaising with senior business leaders and third parties, so showcasing your ability to work collaboratively is essential.
How to prepare for a job interview at ENWL
✨Showcase Your Technical Expertise
As an End User Compute Engineer, it's crucial to demonstrate your knowledge of Microsoft operating systems and 365 tools. Be prepared to discuss specific experiences where you've successfully resolved technical issues or implemented new systems.
✨Emphasise Your Problem-Solving Skills
Highlight your analytical and logical approach to troubleshooting. Share examples of how you've tackled complex problems in the past, and explain the methods you used to ensure a successful resolution.
✨Build Rapport with Stakeholders
Since the role involves liaising with various stakeholders, practice how you'll establish relationships with both internal teams and external partners. Prepare to discuss how you've previously improved customer satisfaction through effective communication.
✨Demonstrate Your Coaching Ability
As a potential coach for junior team members, be ready to talk about your experience in mentoring or training others. Share specific instances where you've helped colleagues develop their skills or improve their performance.