Delivery Manager (Craft)

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker. A Fantastic Opportunity: Delivery Manager (Craft) As a Delivery Manager you will be responsible for managing the craft teams working within a pre-defined area on our Low Voltage and High Voltage network; this could include Overhead Line Workers, Cable Jointers and Fault Technicians. This is a pivotal leadership role where you will be responsible for maintaining the highest standards of health and safety across SP Electricity North West, ensuring a safe working environment for colleagues, customers and contractors. You will lead the delivery of all LV and 6.6kV / 11kV inspection and maintenance activities, ensuring a reliable and secure network in line with company policies and regulatory requirements. As the successful candidate, you will drive excellent customer service, manage operational risks, prioritise workloads and coordinate resources to maximise business performance. As a visible and engaging leader, you will spend time in the field supporting teams, promoting productivity, conducting safety audits and championing a strong safety culture. You will oversee team performance, manage unit costs and maximise regulatory incentive revenues, while ensuring the accurate and timely provision of management information to support continuous improvement. The role also involves taking ownership of customer enquiries and complaints, fostering a highly engaged and collaborative team environment, leading change initiatives, developing talent and supporting succession planning. In addition, you will play a key role in incident response, securing resources and managing site activities during network events, including occasional work outside normal business hours when required. The successful candidate must, at the start of employment have permission to work in the UK without sponsorship. What we’re looking for We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria: Demonstrable leadership experience Technical background and understanding, utility and/or electrical experience would be beneficial Excellent verbal, written and numeracy skills IT / mobile device literacy Excellent customer service and stakeholder engagement skills. What we’re offering We value your expertise and inclusive leadership and in return, you’ll receive: An annual bonus scheme 25 days annual leave increasing with length of service Car allowance or Company Vehicle Private Healthcare An employee rewards portal offering discounts on several well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunity for professional development through our L references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug