Pre Sales Solutions Engineer (UK)

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale.

About The Role

The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc). The team is adaptable and has the uncanny ability to pick up new skills quickly. Each day is different and involves assisting account executives with the pre‑sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue. The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world‑class enterprise customer support.

You will:

• Work primarily in the pre‑sales function, aligning with the Sales team across SMB, Mid‑Market, Enterprise, and Channel segments to assist in all aspects of the pre‑sales process, such as technical demos, security reviews/questionnaires, and discussions around technical requirements, while setting realistic expectations with prospects and customers.
• Work closely with prospects’ and customer’s information technology, security, and legal teams to maintain compliance and user security standards.
• Be the liaison between customer‑facing teams and Product, Engineering, and Design teams.
• Be the voice of the customer during product roadmap meetings, ensuring that company goals are aligned with customer needs and that implementation is executed with the customers' best interest in mind.
• Hunt down answers within data and logs to uncover and elevate sneaky product bugs.
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products.
• Educate coworkers on complex technical issues like SAML, SCIM, OAuth, Active Directory, and cloud infrastructure.
• Become well versed in Envoy’s Developer & Integration Platform in order to speak and demonstrate how our various integrations are interconnected.

You have:

• 6+ years in Solutions Engineering, Customer Engineering, Technical Sales Engineering, Solution Architecture, Software Engineering, or Partner Engineering roles.
• Intermediate SQL skills and can easily investigate issues through data.
• Familiarity with git and command‑line tools.
• A basic understanding of APIs; an understanding of API architecture is a plus.
• The ability to write simple Ruby and/or Python scripts to solve day‑to‑day issues.
• Willingness to travel to Prospect or Partner engagements on a per‑request basis (~30% annually).

You are:

• Scrappy with a hybrid of functional and technical skills that emphasize your problem‑solving strategies and attention to detail.
• Enthusiastic to support teammates cross‑functionally, prioritising pre‑sales efforts and supporting post‑sales implementation and Product Support escalation to drive customer success.
• Comfortable communicating, both verbal and written, with high‑level (IT directors, legal teams, and facilities managers) and can have heart‑to‑heart conversations with software developers.
• A self‑starter who enjoys owning projects end‑to‑end.
• Thriving in small teams and enjoying the challenge of occasionally stepping outside your comfort zone to learn something new.
• Security‑conscious, making storage practices a no‑brainer for customers and evangelising best practices.
• Interested in educating others and helping your team grow together.

Bonus points:

• Demonstrated ability to collaborate effectively across time zones and cultural contexts.
• Experience working with Tech/Alliance Partners or Channel Managers.
• 1+ years in leadership experience.
• Ability to learn Ruby on Rails Active Record Query Interface.
• Understanding of SAML and Active Directory.
• Knowledge of SSO access control is also a plus.
• Experience installing/configuring IT infrastructure (e.g. switches, routers, VOIP, wireless).
• Experience with badge/ID printers, physical security, and digital security cameras.
• Excited about working in a nimble and challenging startup environment.
• Experience with efficiently completing security reviews and RFPs using tools such as Loopio or Whistic.
• Nice to have languages and technical knowledge: Node, JavaScript, Python, Kubernetes.

If this kind of work sounds interesting, we’d love to hear from you! We’re open to all backgrounds and levels of experience, and we believe that great people can always find a place. People do their best work when they can be themselves, so we value uniqueness.