At a Glance
- Tasks: Manage billing operations and ensure accurate invoicing for clients across Europe.
- Company: Join Envoy Global, a leader in the immigration tech space.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on process excellence and customer experience.
- Why this job: Be part of a dynamic team making a real impact in global immigration.
- Qualifications: Bachelor's degree in Accounting or Finance and 3+ years in billing or collections.
The predicted salary is between 35000 - 45000 £ per year.
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are seeking a highly driven and detail-oriented Global Billing Coordinator to support Envoy Global’s European operations, with a primary focus on Germany, the Netherlands, and France. This role is pivotal in ensuring seamless billing operations, accurate financial transactions, and exceptional customer experience across multiple regions.
The ideal candidate will thrive in a fast-paced, global environment—demonstrating strong analytical skills, adaptability, and a proactive mindset while collaborating with cross-functional teams and clients. This is an exciting opportunity for someone who is passionate about process excellence, enjoys solving complex billing challenges, and is eager to contribute to a growing international organization.
As our Global Billing Coordinator, you will be required to:
- Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis. This includes reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer specific invoice options.
- Manage invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements.
- Utilize and maintain third-party billing websites for invoice submission and collections outreach.
- Manage emails coming to the accounts receivable inbox.
- Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers.
- Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
- Responsible for cash related activities including application of cash receipts to open invoices, cash reconciliations, and detailed cash tracking.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
- Regularly coordinate with the accounting team to ensure that transactions are recorded accurately and timely; assist with any reconciliations or analysis on customer billings, collections, or trending.
- Recommend and help formulate policies, procedures, and system enhancements to improve invoicing and collection operations.
- Support finance team with ad hoc projects.
To apply for this role, you should possess the following skills, experience and qualifications:
- Bachelor's degree preferably in Accounting or Finance; and/or similar credentials or relevant experience.
- 3+ years of experience in accounting, billing and collections, or related position.
- 1-3 years of experience in a customer-facing role.
- Experience processing and adjusting invoices from a billing system; experience with the Billing-Platform system is a plus.
- Advanced level proficiency in Excel, Outlook and Word.
- Must speak fluent English; Ability to read English, Dutch, French, and German or use the appropriate tools to translate.
ANNUAL SALARY RANGE- £35,000 to £45,000
If you’re passionate about driving accuracy, building strong relationships, and growing in a global environment, we’d love to hear from you!
Global Billing Coordinator in London employer: Envoy Global
Envoy Global is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. As a Global Billing Coordinator, you will benefit from a supportive environment that prioritises employee growth through continuous learning opportunities and the chance to engage with diverse teams across Europe. With a focus on process excellence and customer satisfaction, you'll play a crucial role in shaping the future of global immigration while enjoying the flexibility of remote work.
