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- Tasks: Manage and develop relationships with a portfolio of business customers in the energy sector.
- Company: Established UK-based energy services and software business with a focus on sustainability.
- Benefits: Competitive salary, uncapped commission, hybrid working, and employee profit share.
- Why this job: Join a stable company and make a real impact in energy management and compliance.
- Qualifications: 3-5 years in B2B account management or sales, preferably in energy or related fields.
- Other info: Enjoy a relaxed dress code and ongoing learning opportunities in a supportive team environment.
The predicted salary is between 35000 - 45000 £ per year.
Location: Milton Keynes (Hybrid, 2 days per week in the office)
Contract: Permanent
Hours: 37 hours per week
Salary: £35,000 to £45,000 basic
Commission: Uncapped, realistic OTE £8,750 to £10,500
Envo Talent is representing an established UK-based energy services and software business supporting commercial organisations with energy management, compliance and carbon reduction. The company operates in a stable, regulated sector with long-term customer contracts and recurring revenue. As the customer base continues to grow, they are strengthening their account management team to ensure customers receive consistent, high-quality service while identifying opportunities to add further value over time. This is not a new business sales role. The focus is on managing an existing portfolio, building trusted relationships and ensuring contracts are renewed and expanded appropriately.
As Customer Account Manager, you will take ownership of a defined portfolio of approximately 400 business customers. You will act as the primary point of contact, responsible for customer satisfaction, contract renewals and identifying suitable upsell and cross-sell opportunities across energy services and software solutions. Working closely with internal delivery and support teams, you will ensure services are delivered as agreed while contributing to retention and revenue targets. The role offers a hybrid working model, combining home working with regular time in the Milton Keynes office.
What’s on offer:
- £35,000 to £45,000 basic salary
- Uncapped commission with achievable on-target earnings of £8,750 to £10,500
- Employee ownership profit share
- Hybrid working (office and home based)
- Long-term role within a stable and growing business
Key responsibilities:
- Managing and developing a portfolio of business customers
- Acting as the main relationship contact for assigned accounts
- Carrying out structured account reviews
- Managing contract renewals and retention
- Identifying and delivering upsell and cross-sell opportunities
- Supporting customer onboarding and profiling
- Maintaining accurate CRM records
- Producing account performance and revenue reports
- Working closely with operational, technical and support teams
- Maintaining clear, professional communication with customers
Experience and background:
- 3 to 5 years’ experience in B2B account management or sales
- Proven experience managing a portfolio of business customers
- Background in energy, utilities, compliance, software or related services preferred
- Track record of achieving renewal, retention or account growth targets
- Comfortable working to commercial objectives
- Degree in Business, Marketing, Energy Management or similar preferred, or equivalent experience
- Confident using CRM systems such as Salesforce, Dynamics, vTiger or similar
- Strong Microsoft Office skills
Personal qualities:
- Relationship-focused with a consultative approach
- Organised and comfortable managing a large customer base
- Commercially aware without being overly sales-driven
- Clear, confident communicator
- Proactive and reliable
- Comfortable working independently while collaborating with a wider team
Benefits:
- Employee ownership profit share scheme
- Hybrid working model
- Flexible holiday allowance
- Contributory pension
- Medical cash plan
- Wellbeing programme
- Life assurance
- Cycle to work salary sacrifice scheme
- Electric vehicle salary sacrifice scheme
- Free on-site parking
- On-site kitchenette and break-out areas with complimentary refreshments
- Company-funded social events and team activities
- Relaxed dress code
- Ongoing learning and development through internal and external training
Envo Talent is acting as an employment partner on behalf of our client. All applications will be handled confidentially. Applicants must have the right to work in the UK. Our client is an equal opportunities employer and welcomes applications from all suitably qualified individuals.
Customer Account Manager in Milton Keynes employer: EnvoTalent
Contact Detail:
EnvoTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their energy services and software solutions, and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer relations. Think about how you can demonstrate your experience in managing portfolios and achieving retention targets.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in B2B account management and any relevant background in energy or software services. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and your proactive approach to account management. Let us know why you're excited about this opportunity and how you can contribute to our success.
Showcase Your Achievements: When detailing your experience, focus on specific achievements like contract renewals or upsell successes. Numbers speak volumes, so if you’ve hit targets or improved customer satisfaction, make sure we see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at EnvoTalent
✨Know Your Customer Base
Before the interview, take some time to research the company’s existing customer portfolio. Understand their energy services and software solutions, and think about how you can add value to those customers. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Relationship Management Skills
Be prepared to discuss your experience in managing client relationships. Think of specific examples where you've successfully renewed contracts or identified upsell opportunities. Highlight your consultative approach and how you’ve built trust with clients in previous roles.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate CRM records, brush up on your knowledge of systems like Salesforce or Dynamics. If you have experience with these tools, be ready to share how you’ve used them to manage accounts effectively and track performance.
✨Show Your Commercial Awareness
The company is looking for someone who understands commercial objectives without being overly sales-driven. Prepare to discuss how you balance customer satisfaction with business goals. Share examples of how you've contributed to retention and revenue targets in your past roles.
