Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and develop relationships with 400 business customers in the energy sector.
- Company: Established UK-based energy services and software business with a stable customer base.
- Benefits: Competitive salary, uncapped commission, hybrid working, and employee ownership profit share.
- Why this job: Join a growing team and make a real impact in energy management and compliance.
- Qualifications: 3-5 years in B2B account management or sales, preferably in energy or related fields.
- Other info: Enjoy a relaxed dress code and ongoing learning opportunities in a supportive environment.
The predicted salary is between 35000 - 45000 £ per year.
Location: Milton Keynes (Hybrid, 2 days per week in the office)
Contract: Permanent
Hours: 37 hours per week
Salary: £35,000 to £45,000 basic
Commission: Uncapped, realistic OTE £8,750 to £10,500
Envo Talent is representing an established UK-based energy services and software business supporting commercial organisations with energy management, compliance and carbon reduction. The company operates in a stable, regulated sector with long-term customer contracts and recurring revenue. As the customer base continues to grow, they are strengthening their account management team to ensure customers receive consistent, high-quality service while identifying opportunities to add further value over time. This is not a new business sales role. The focus is on managing an existing portfolio, building trusted relationships and ensuring contracts are renewed and expanded appropriately.
As Customer Account Manager, you will take ownership of a defined portfolio of approximately 400 business customers. You will act as the primary point of contact, responsible for customer satisfaction, contract renewals and identifying suitable upsell and cross-sell opportunities across energy services and software solutions. Working closely with internal delivery and support teams, you will ensure services are delivered as agreed while contributing to retention and revenue targets. The role offers a hybrid working model, combining home working with regular time in the Milton Keynes office.
What’s on offer:
- £35,000 to £45,000 basic salary
- Uncapped commission with achievable on-target earnings of £8,750 to £10,500
- Employee ownership profit share
- Hybrid working (office and home based)
- Long-term role within a stable and growing business
Key responsibilities:
- Managing and developing a portfolio of business customers
- Acting as the main relationship contact for assigned accounts
- Carrying out structured account reviews
- Managing contract renewals and retention
- Identifying and delivering upsell and cross-sell opportunities
- Supporting customer onboarding and profiling
- Maintaining accurate CRM records
- Producing account performance and revenue reports
- Working closely with operational, technical and support teams
- Maintaining clear, professional communication with customers
Experience and background:
- 3 to 5 years’ experience in B2B account management or sales
- Proven experience managing a portfolio of business customers
- Background in energy, utilities, compliance, software or related services preferred
- Track record of achieving renewal, retention or account growth targets
- Comfortable working to commercial objectives
- Degree in Business, Marketing, Energy Management or similar preferred, or equivalent experience
- Confident using CRM systems such as Salesforce, Dynamics, vTiger or similar
- Strong Microsoft Office skills
Personal qualities:
- Relationship-focused with a consultative approach
- Organised and comfortable managing a large customer base
- Commercially aware without being overly sales-driven
- Clear, confident communicator
- Proactive and reliable
- Comfortable working independently while collaborating with a wider team
Benefits:
- Employee ownership profit share scheme
- Hybrid working model
- Flexible holiday allowance
- Contributory pension
- Medical cash plan
- Wellbeing programme
- Life assurance
- Cycle to work salary sacrifice scheme
- Electric vehicle salary sacrifice scheme
- Free on-site parking
- On-site kitchenette and break-out areas with complimentary refreshments
- Company-funded social events and team activities
- Relaxed dress code
- Ongoing learning and development through internal and external training
Envo Talent is acting as an employment partner on behalf of our client. All applications will be handled confidentially. Applicants must have the right to work in the UK. Our client is an equal opportunities employer and welcomes applications from all suitably qualified individuals.
Energy Customer Account Manager in Milton Keynes employer: Envo Talent Solutions Limited
Contact Detail:
Envo Talent Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Customer Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in account management and how you can add value to their existing customer base.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Energy Customer Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in B2B account management and any relevant background in energy or software services. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and your proactive approach. Let us know why you're excited about this role and how you can contribute to our customers' success.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements like contract renewals or upsell successes. Numbers speak volumes, so if you’ve hit targets or improved customer satisfaction, we want to hear about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Envo Talent Solutions Limited
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of businesses you might be managing. Understand their energy needs and how the company’s services can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Relationship Skills
Since this role is all about building trusted relationships, prepare examples from your past experiences where you've successfully managed client accounts. Highlight how you maintained customer satisfaction and identified upsell opportunities. This will demonstrate your consultative approach and relationship-focused mindset.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to account management. Think about how you would handle contract renewals or a dissatisfied customer. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Familiarise Yourself with CRM Tools
Since the role requires using CRM systems like Salesforce or Dynamics, brush up on your knowledge of these tools. If you have experience with them, be prepared to discuss how you've used them to manage customer relationships effectively. This will show that you’re not just a people person but also tech-savvy.
