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- Tasks: Build strong relationships with key customers and manage their accounts effectively.
- Company: Join Enviva, the world's largest producer of sustainable wood pellets for a renewable energy future.
- Benefits: Enjoy a purpose-driven work culture with opportunities for growth and collaboration.
- Why this job: Be part of a mission to provide low-carbon energy solutions while developing your professional skills.
- Qualifications: 3-5 years in customer account management; strong communication and multitasking skills required.
- Other info: Occasional travel to customer locations and internal meetings may be needed.
The predicted salary is between 36000 - 60000 £ per year.
The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
This role will act as a key touchpoint for our customers and be integrated within the wider Commercial team. The Customer Account Manager will support a portfolio of key clients and be focused on growing long-term trusting and mutually beneficial relationships
Responsibilities
- Develop a solid and trusting relationship between Enviva and our key customers
- Day-to-day liaison and point of contact for any customer issues or suggestions
- Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs
- Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met
- Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated
- Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency
- Regularly and accurately report on key metrics and KPIs
- Carry out additional projects and attend external meetings and events as required
Qualifications
- 3-5 years of experience working on complex customer accounts and delivering client-focused and value-based solutions
- Bachelor\’s degree or equivalent practical experience in customer relations and/or B2B sales
- Customer-focused ethos with an understanding of how to manage internal and external expectations
- Proven ability to influence and inspire customers and team members
- Excellent communication skills (verbal, written, and presentation); commercially astute, culturally aware, and articulate
- Responsible, accountable, and capable of balancing a varied and demanding workload
- Ability to multitask, prioritize, and mange time efficiently in a fast-paced environment
- Credible and capable of liaising with all levels internally and externally
- Attention to detail and experience creating comprehensive PowerPoint presentations and written materials
- Proficient with Microsoft Office Suite; Word, Excel, PowerPoint, and CRM systems.
Preferred Qualifications – What Will Set You Apart
- Experience or strong understanding of the biomass or renewable energy markets is a plus
- Experience in the sale of multiple products/ product lines in a complex international environment
- Intrinsically motivated, results oriented, and committed to a culture of continuous improvement
- Strong stakeholder management skills and the ability to build genuine relationships with ease
Travel requirements
Occasional travel required to customer locations and Enviva locations in the US.
Enviva | Customer Account Manager employer: Enviva
Contact Detail:
Enviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enviva | Customer Account Manager
✨Tip Number 1
Familiarize yourself with the renewable energy sector, especially biomass and wood bioenergy solutions. Understanding the industry trends and challenges will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network with professionals in the renewable energy field. Attend industry events, webinars, or local meetups to connect with people who can provide insights into the market and potentially refer you to opportunities at Enviva.
✨Tip Number 3
Showcase your customer relationship management skills by preparing examples of how you've successfully managed complex accounts in the past. Be ready to discuss specific strategies you used to build trust and resolve issues.
✨Tip Number 4
Highlight your ability to work collaboratively with internal teams. Prepare to share experiences where you effectively coordinated with different departments to meet client needs, as this is crucial for the Customer Account Manager role.
We think you need these skills to ace Enviva | Customer Account Manager
Some tips for your application 🫡
Understand the Company: Dive deep into Enviva's mission and values. Familiarize yourself with their renewable energy solutions and how they position themselves in the market. This knowledge will help you tailor your application to align with their vision.
Highlight Relevant Experience: Emphasize your 3-5 years of experience in managing complex customer accounts. Provide specific examples of how you've delivered client-focused solutions and built long-term relationships, as this is crucial for the role.
Showcase Communication Skills: Since excellent communication is key for this position, make sure to demonstrate your verbal and written skills in your application. Consider including a well-crafted cover letter that reflects your ability to articulate ideas clearly.
Tailor Your CV: Customize your CV to highlight your proficiency with Microsoft Office Suite and CRM systems. Mention any experience related to the biomass or renewable energy markets, as this will set you apart from other candidates.
How to prepare for a job interview at Enviva
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in managing complex customer accounts. Share specific examples of how you've built trusting relationships and delivered value-based solutions to clients.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your verbal and written skills. Consider bringing a PowerPoint presentation that illustrates your past successes or strategies in customer relations.
✨Understand the Industry
Familiarize yourself with the biomass and renewable energy markets. Being able to discuss current trends and challenges in these areas will show your genuine interest and understanding of Enviva's mission.
✨Prepare for Stakeholder Management Scenarios
Think of examples where you've successfully managed multiple stakeholders. Be ready to discuss how you balanced their needs and expectations while maintaining strong relationships.
