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- Tasks: Build strong relationships with key customers and manage their accounts effectively.
- Company: Join Enviva, the world's largest producer of sustainable wood pellets for a renewable energy future.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a purpose-driven team making a real impact in the renewable energy sector.
- Qualifications: 3-5 years in customer account management; strong communication and multitasking skills required.
- Other info: Occasional travel to customer locations and internal meetings may be needed.
The predicted salary is between 36000 - 60000 £ per year.
The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
This role will act as a key touchpoint for our customers and be integrated within the wider Commercial team. The Customer Account Manager will support a portfolio of key clients and be focused on growing long-term trusting and mutually beneficial relationships
Responsibilities
- Develop a solid and trusting relationship between Enviva and our key customers
- Day-to-day liaison and point of contact for any customer issues or suggestions
- Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs
- Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met
- Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated
- Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency
- Regularly and accurately report on key metrics and KPIs
- Carry out additional projects and attend external meetings and events as required
Qualifications
- 3-5 years of experience working on complex customer accounts and delivering client-focused and value-based solutions
- Bachelor\’s degree or equivalent practical experience in customer relations and/or B2B sales
- Customer-focused ethos with an understanding of how to manage internal and external expectations
- Proven ability to influence and inspire customers and team members
- Excellent communication skills (verbal, written, and presentation); commercially astute, culturally aware, and articulate
- Responsible, accountable, and capable of balancing a varied and demanding workload
- Ability to multitask, prioritize, and mange time efficiently in a fast-paced environment
- Credible and capable of liaising with all levels internally and externally
- Attention to detail and experience creating comprehensive PowerPoint presentations and written materials
- Proficient with Microsoft Office Suite; Word, Excel, PowerPoint, and CRM systems.
Preferred Qualifications – What Will Set You Apart
- Experience or strong understanding of the biomass or renewable energy markets is a plus
- Experience in the sale of multiple products/ product lines in a complex international environment
- Intrinsically motivated, results oriented, and committed to a culture of continuous improvement
- Strong stakeholder management skills and the ability to build genuine relationships with ease
Travel requirements
Occasional travel required to customer locations and Enviva locations in the US.
Customer Account Manager employer: Enviva
Contact Detail:
Enviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarize yourself with the renewable energy sector, especially biomass and wood bioenergy solutions. Understanding the industry will help you engage more effectively with potential clients and demonstrate your commitment to Enviva's mission.
✨Tip Number 2
Network with professionals in the renewable energy field. Attend industry events or webinars to connect with key players and gain insights into customer needs and expectations, which can be invaluable in your role as a Customer Account Manager.
✨Tip Number 3
Develop strong communication skills, particularly in presenting complex information clearly. Practice creating PowerPoint presentations that convey key metrics and KPIs effectively, as this will be crucial for reporting and stakeholder engagement.
✨Tip Number 4
Showcase your ability to manage multiple accounts and prioritize tasks efficiently. Prepare examples from your past experience where you successfully balanced a demanding workload while maintaining strong client relationships.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Enviva's mission and values. Familiarize yourself with their role in the renewable energy sector and how they position themselves as a leader in sustainable wood bioenergy solutions.
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management, particularly in complex environments. Emphasize your ability to build relationships and deliver client-focused solutions, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for renewable energy and how your background aligns with Enviva's goals. Mention specific experiences that demonstrate your skills in managing customer accounts and collaborating with internal teams.
Highlight Relevant Skills: When detailing your experience, focus on skills that are crucial for the role, such as communication, multitasking, and stakeholder management. Provide examples of how you've successfully managed customer relationships and met contractual obligations in previous roles.
How to prepare for a job interview at Enviva
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in managing complex customer accounts. Share specific examples of how you've built trusting relationships and delivered value-based solutions that met client needs.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your verbal and written skills. Consider bringing a PowerPoint presentation or other materials that demonstrate your ability to communicate effectively with various stakeholders.
✨Understand the Industry
Familiarize yourself with the biomass and renewable energy markets. Being able to discuss industry trends and how they impact customer relations will show your genuine interest and understanding of the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer issues. Prepare scenarios where you successfully managed challenges or conflicts, emphasizing your proactive approach and ability to multitask.
