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For Companies At a Glance
- Tasks: Support critical systems and tackle real-world challenges with data intelligence.
- Company: Envitia, a leading tech company in AI and geospatial solutions.
- Benefits: 25 days annual leave, private healthcare, training, fitness reimbursement, and flexible work options.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in application deployment, scripting, and troubleshooting in Linux/Windows environments.
- Other info: Join a diverse team committed to inclusion and community engagement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Application Support Engineer – Envitia
Envitia is a leading technology company specialising in data intelligence, AI and geospatial solutions. We are building something special by using the power of data to tackle real‑world challenges and empower organisations to make smarter, data‑driven decisions.
The Role
As part of our continued growth, Envitia is expanding its Application Engineering capability and is seeking an Application Support Engineer to join our team. In this role you will work directly with Envitia’s customers—primarily across UK Defence and Government—supporting critical systems through activities such as deployments, patching, upgrades, health checks and issue resolution.
Responsibilities
- Carry out installation and support activities, including system deployments, routine health checks, log inspections, patching and upgrades.
- Deliver both reactive and proactive support, escalating issues where service levels or quality may be at risk.
- Manage and update support tickets promptly, ensuring clear communication and timely resolution.
- Maintain in‑house reference systems that mirror customer environments.
- Develop and maintain support documentation, contributing to a growing knowledge base that strengthens service delivery and resilience.
- Build and maintain strong working relationships with customers, promoting Envitia’s reputation for reliability and excellence.
- Keep Account Managers informed on customer sentiment, personnel changes and potential opportunities identified through support interactions.
Required Skills
- Experience deploying and hosting applications within corporate Linux and/or Windows environments.
- Proficiency in scripting languages, particularly PowerShell and Bash.
- Familiarity with Java‑based applications; hands‑on development experience is an advantage.
- Experience managing application hosting in Cloud or virtualised environments such as Azure, AWS, or VMware.
- Analytical and troubleshooting skills, with the ability to diagnose and resolve complex system issues.
- Experience supporting applications with integration and connectivity challenges.
- Capable of working independently to provide effective 1st and 2nd line support.
- Experience with typical containerisation and orchestration tools (e.g. Kubernetes, Nomad).
Security Clearance Requirements
The successful candidate must be required to go through an SC security clearance.
Location
The role will require travel to our Horsham offices at least 2 days a month and travel to customer sites when required.
Benefits
- Annual Leave: 25 days plus your birthday off; you can buy and sell 5 days holiday to suit your needs.
- Private Healthcare Coverage: tailored to meet the diverse needs of our employees and their families.
- Training & Skills Development: ongoing training opportunities and skill development initiatives.
- Fitness Reimbursement: covering a portion of gym memberships or fitness‑related expenses.
- Life Assurance: extensive life insurance coverage for you and your loved ones.
- Pension Contribution: resources and support to help you build a secure financial foundation.
- Perkbox Subscription: exclusive discounts on a variety of products and services.
- Flexible Work Arrangements: options to achieve a better work‑life balance.
- Internal Reward Schemes: recognition initiatives celebrating exceptional contributions.
- Community Engagement & Volunteer Opportunities: company‑sponsored volunteer programs.
Inclusion & EEO Statement
Envitia celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work‑life balance. If you require any accommodations during the application or interview process, please let us know.
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Application Support Engineer employer: Envitia
Contact Detail:
Envitia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Envitia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with Linux, Windows, and scripting languages, make sure you can talk confidently about your experience and how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples where you’ve resolved complex issues or improved processes. This will demonstrate your analytical abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Envitia team.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Linux, Windows, and cloud environments. We want to see how your skills align with the role of Application Support Engineer at Envitia!
Show Off Your Troubleshooting Skills: In your application, share specific examples of how you've diagnosed and resolved complex system issues. We love seeing candidates who can demonstrate their analytical prowess and problem-solving abilities.
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity and want to understand your qualifications without any fluff!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. We can't wait to hear from you!
How to prepare for a job interview at Envitia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux and Windows environments, as well as scripting languages like PowerShell and Bash. Be ready to discuss your experience with application deployments and any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved complex system issues. Think about times when you had to escalate problems and how you communicated those situations effectively.
✨Understand the Customer's Needs
Since you'll be working closely with customers, it's crucial to demonstrate your ability to build strong relationships. Research Envitia’s clients, especially in the UK Defence and Government sectors, and think about how you can contribute to their success.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to application support. Practice articulating your thought process for handling deployments, health checks, and managing support tickets to show your proactive approach.
