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- Tasks: Provide first line IT support and troubleshoot issues to keep the team running smoothly.
- Company: Join Envision Racing, an elite Formula E team based in Silverstone.
- Benefits: Gain hands-on experience in a dynamic motorsport environment with growth opportunities.
- Other info: Opportunity to travel to races and work in a fast-paced, collaborative atmosphere.
- Why this job: Be part of an exciting team and help drive innovation in motorsport technology.
- Qualifications: Customer-focused IT support experience; degree in IT is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting time to join Envision Racing, an elite Formula E team based in Silverstone, as we expand our premises and enter into the next generation of car competitively. The role will be focused on providing first line IT support across the business, providing exceptional customer service and effective troubleshooting to keep things running smoothly and enable the team to perform at their best.
Key Responsibilities:
- Act as triage for the IT department
- Configure, deploy and support laptops, mobile devices, and other core company infrastructure
- Support user onboarding and leaver processes, including account, hardware and software provisioning and access management
- Resolve 1st line issues first time, and where not possible, escalate to the IT Infrastructure Engineer
- Diagnose and fix basic connectivity issues, e.g. Wi-Fi, LAN/WAN etc
- Maintain accurate records of IT assets and access rights ensuring appropriate levels of governance and compliance
- Support users in the use of technology and equipment by providing necessary training and advice
- Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation
- Support and monitor IT services and systems, perform troubleshooting and administration as required
- Support the IT Infrastructure Engineer in deployment of updates and changes to business applications and infrastructure, following change control, information security and risk management policies
- Support asset lifecycle activities including stock control, asset tracking and licence management
Person Specification:
- A degree in an IT related discipline is desirable, however, demonstrable equivalent experience will be considered
- Evidence of customer focused IT support
- Ability to manage competing demands and prioritise effectively
- Excellent communication skills with the ability to translate technical issues into user-friendly language
- Motorsport experience would be beneficial
Whilst this role will primarily be based within our Silverstone site, there may be times when it is necessary to attend other locations such as our London office, or on occasion, travel to races.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
By applying for this role, you agree that your personal data will be processed in accordance with our privacy policy and used solely for recruitment purposes.
IT Support Analyst in Towcester employer: Envision Racing
Contact Detail:
Envision Racing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Towcester
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at Envision Racing or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to share them during interviews or networking events. Real-life examples of how you’ve tackled IT issues can really make you stand out.
✨Tip Number 3
Be proactive! If you see a problem or an area for improvement in the company’s tech setup, mention it when you get the chance. This shows you’re not just looking to fill a role but are genuinely interested in contributing to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Envision Racing!
We think you need these skills to ace IT Support Analyst in Towcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Support Analyst role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional support, don’t forget to showcase any previous experience where you’ve gone above and beyond for customers. We love a good story about making someone’s day better!
Keep It Clear and Concise: When writing your application, aim for clarity. Use straightforward language to explain your technical skills and experiences. Remember, we’re looking for someone who can translate tech jargon into user-friendly terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Envision Racing
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with troubleshooting connectivity issues, configuring devices, and supporting users. The more familiar you are with the tools and technologies they use, the better you'll impress them.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond to help a user. Prepare to share how you handled difficult situations and resolved issues effectively, as this will demonstrate your ability to keep things running smoothly.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to describe how you would resolve a common IT issue, so being able to translate tech jargon into user-friendly language is key. This shows that you can support users effectively and ensures clear communication.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle specific situations, like a user struggling with a software issue or a device not connecting to the network. Having a structured approach to these scenarios will showcase your analytical thinking and prioritisation skills.