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- Tasks: Provide first-line IT support and troubleshoot issues to keep the team running smoothly.
- Company: Join Envision Racing, an elite Formula E team based in Silverstone.
- Benefits: Gain hands-on experience in a fast-paced environment with opportunities for growth.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
- Why this job: Be part of an exciting team and help drive innovation in motorsport technology.
- Qualifications: Basic IT knowledge and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting time to join Envision Racing, an elite Formula E team based in Silverstone, as we expand our premises and enter into the next generation of car competitively. The role will be focused on providing first line IT support across the business, providing exceptional customer service and effective troubleshooting to keep things running smoothly and enable the team to perform at their best.
Key Responsibilities:
- Act as triage for the IT department
- Configure, deploy and support laptops, mobile devices, and other core company infrastructure.
- Support user onboarding and leaver processes, including account, hardware and software provisioning and access management.
- Resolve 1st line issues first time, and where not possible, escalate to the IT Infrastructure Engineer.
- Diagnose and fix basic connectivity issues, e.g. Wi-Fi, LAN/WAN etc.
- Maintain accurate records of IT assets and access rights ensuring appropriate levels of governance and compliance.
- Support users in the use of technology and equipment by providing necessary training and advice.
- Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation.
IT Support Analyst employer: Envision Racing
Contact Detail:
Envision Racing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those working at Envision Racing. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you would handle common IT issues and be ready to share your problem-solving strategies.
✨Tip Number 3
Show your passion for motorsport and technology during your conversations. Let them know why you want to work with an elite Formula E team and how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience and skills that match the job description, like troubleshooting and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've resolved IT issues in the past, especially if they relate to connectivity or user support. We’re all about keeping things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about what we do at Envision Racing!
How to prepare for a job interview at Envision Racing
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues like connectivity problems and how you would troubleshoot them. Familiarity with the tools and systems used in the role will show that you're prepared and serious about the position.
✨Customer Service is Key
Since this role involves providing exceptional customer service, think of examples from your past experiences where you successfully helped users resolve their IT issues. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for the job.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your problem-solving abilities during the interview. You might be asked to walk through a hypothetical scenario where you need to diagnose and fix an issue. Practising how you approach problems logically will help you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.