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For Companies At a Glance
- Tasks: Help users solve tech issues and provide top-notch support.
- Company: Join Envision, a purpose-driven company that values its people.
- Benefits: Flexible hours, supportive culture, and opportunities for growth.
- Why this job: Make a real impact by helping clients with their tech needs.
- Qualifications: Customer service experience and basic tech troubleshooting skills.
- Other info: Collaborative team environment with a focus on personal development.
The predicted salary is between 25000 - 32000 £ per year.
Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow. Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.
The opportunity
The Helpdesk Support Specialist I identifies, researches and resolves routine technical problems of low complexity. Sitting in our Envision Technology team, this role provides support to end users for basic computer, application, system, device, configuration, and access issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Helpdesk Support Specialist I possesses a moderate understanding of general aspects of the job and works under close direction. This role requires skills in attention to detail, accountability, and responsibility. Colleagues are responsible for ticket progression and providing a high standard of client communications throughout the ticket lifecycle. Team members are the face of the business day-to-day for all Envision clients and will work in partnership with other teams to maintain client relationships. The required working hours are from 14:30–22:30 Central European Time (CET).
How will you make an impact at Envision Pharma Group?
Role responsibilities
- Identifies, researches and resolves routine technical problems of low complexity.
- Provides support to end users for basic computer, application, system, device, configuration, and access issues.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Documents, tracks, and monitors the requests using applicable systems and tools.
- Responds to telephone, email, and online requests for technical support.
- May coordinate with other teams or departments to resolve user problems.
- Fulfills all service level standards for response time and quality.
- Resolves login or user maintenance issues, investigates automated error messages, performs data maintenance and general administration tasks.
- Addresses defined and straightforward problems using existing standard operating procedures or technical methods.
- Communicates basic technical information with team members and customers. Exchanges straightforward information in routine situations with internal and external clients.
Do you have what we are looking for?
Skills & expertise
- High school diploma or equivalent required; Bachelor's degree preferred.
- Minimum 1 year of customer service experience; experience with ticketing systems preferred.
- Basic knowledge of product support and computer/software troubleshooting.
- Proficient in using computers and business software; ability to learn new software quickly.
- Strong customer service, communication, and interpersonal skills.
- Ability to document processes and business requirements clearly.
- Problem-solving and analytical thinking with the ability to utilize available resources effectively.
- Ability to work independently and collaboratively in a globally distributed team.
- C1-level spoken English is essential.
Helpdesk Support Specialist I in London employer: Envision Pharma Group
Contact Detail:
Envision Pharma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Specialist I in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Envision through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd troubleshoot basic tech issues and communicate solutions clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped clients in the past. Highlight your ability to stay calm under pressure and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Envision.
We think you need these skills to ace Helpdesk Support Specialist I in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Support Specialist I role. Highlight any customer service experience and technical skills you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at Envision and how your background aligns with our mission. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application showcases your communication skills. Whether it's through clear writing in your CV or cover letter, we want to see that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Envision Pharma Group
✨Know Your Tech Basics
Brush up on your basic computer and software troubleshooting skills. Be ready to discuss common technical issues you might encounter in the role, like login problems or application errors. Showing that you can think through these scenarios will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained positive relationships, as this will demonstrate your fit for the collaborative culture at Envision.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on common platforms used in helpdesk roles. Understanding how these systems work will show that you're proactive and ready to hit the ground running.
✨Practice Clear Communication
Since you'll be the face of the business for clients, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so being able to communicate effectively will be key to showcasing your suitability for the position.