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For Companies At a Glance
- Tasks: Lead service delivery strategies and ensure high-quality operations for impactful client solutions.
- Company: Envision Pharma Group, a purpose-driven company focused on life-changing outcomes.
- Benefits: Empowering culture, growth opportunities, and a chance to make a real difference.
- Why this job: Join a collaborative team and drive operational excellence in a meaningful industry.
- Qualifications: 8+ years in IT operations and 5+ years in people management required.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Driving Operational Excellence Through Strategic Service Delivery. Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow. Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.
Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.
Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.
Our Values: Excellence, People, Growth
The opportunity
The Director, Service Delivery is responsible for ensuring high-quality service delivery, meeting performance metrics, and driving continuous improvement in service operations. They work closely with cross-functional teams to develop and implement service delivery strategies, manage client relationships, and drive business growth. This role requires strong leadership, communication, and problem-solving skills to effectively manage and optimize service delivery processes.
How will you make an impact at Envision Pharma Group?
- Lead the development of organization wide IT support and operations strategy.
- Ensure strategy operating model aligns to ITIL best practice framework.
- Work with senior leadership team to ensure operations will support current and future business states.
- Oversee the timely resolution of IT issues and requests by internal teams.
- Develop and maintain an appropriate organization structure that supports the business.
- Propose solutions which improve resiliency, scalability, and alignment to best practice and business operations.
- Ensure appropriate supporting documentation is created to drive efficiency and support operations.
- Develop and implement policies, procedures, and processes to improve service delivery.
- Oversee and manage priority incidents as needed to ensure minimum disruption.
- Work with internal and external teams to ensure all systems are patched, up to date, and working with the latest approved version.
- Participate in regular reviews of the information security management system (ISMS).
- Manage documentation of responses to RFPs, ensuring a timely completion.
Do you have what we are looking for?
- Minimum 8 years of information technology operations experience required.
- Minimum 5 years of people management experience required.
- Experience working in an ITIL environment preferred.
- Experience with ServiceNow preferred.
- Information technology certifications (e.g., Microsoft, ITIL, etc.) preferred.
- Must be proficient with reading, writing and speaking in English.
- Knowledge of ISO 9001 & 27001 and the associated security controls.
- Knowledge of SOC 1 & 2 requirements.
- Ability to work effectively and collaboratively in a globally distributed organization.
Together We Discover. Do you have the experience we are looking for? If so, explore your place at Envision today!
Director, Service Delivery in London employer: Envision Pharma Group
Contact Detail:
Envision Pharma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Service Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the job hunt. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive operational excellence and improve service delivery. Tailor your responses to highlight your leadership and problem-solving abilities, which are key for the Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Envision.
We think you need these skills to ace Director, Service Delivery in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Director, Service Delivery role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role requires strong leadership, don’t forget to include examples of how you've successfully led teams or projects in the past. We want to see how you can drive operational excellence!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Envision Pharma Group
✨Know Your Stuff
Make sure you’re well-versed in ITIL best practices and the specifics of service delivery. Brush up on your knowledge of ISO standards and SOC requirements, as these will likely come up during the interview. Being able to speak confidently about your experience in these areas will show that you’re the right fit for the role.
✨Showcase Leadership Skills
As a Director, Service Delivery, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams, managed conflicts, or driven operational excellence in previous roles. This will help the interviewers see your potential to lead their teams effectively.
✨Align with Their Values
Envision values excellence, people, and growth. Think about how your personal values align with theirs and be ready to discuss this in the interview. Share stories that highlight your commitment to creating positive outcomes for clients and fostering a supportive workplace culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice articulating your thought process and decision-making strategies in response to potential service delivery challenges. This will showcase your analytical skills and readiness for the role.