At a Glance
- Tasks: Monitor CCTV/Alarm activations and respond to calls in a fast-paced environment.
- Company: Join Envision Intelligent Solutions, a supportive and innovative team.
- Benefits: Enjoy a comprehensive benefits package, including discounts and career development.
- Other info: Flexible 4 on 4 off shifts with opportunities for growth and training.
- Why this job: Make a difference in safety while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and ability to work under pressure; training provided.
The predicted salary is between 30000 - 38708 £ per year.
Who we are
Envision Intelligent Solutions is currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on a 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What we offer:
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
- Paid Annual Leave, plus bank holidays (Holiday buy back option available).
- Full Time (42 hours per week, 4 on 4 off shifts).
- Extensive product and on the job/cross training opportunities with outstanding resources available.
- Encouraging and collaborative team environment.
- Career development through various career ladders including Customer Service.
- Dedication to safety through our Zero Harm policy.
- Access to business resource groups.
What you will do:
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
- Answer intercoms and inbound telephone calls professionally, quickly and effectively.
- Effectively use the telephone systems and follow the guidance of the company policy and procedures.
- Support the Control Room Supervisors and in their absence take control of the operations (subject to training).
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly.
- Report any operational difficulties and problems to the supervisor on duty.
What we look for:
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member.
- The ability to prepare letters, reports and documents in an accurate and concise manner.
- The ability to communicate diplomatically and effectively, both verbally and in writing.
- Sufficient investigative skills to identify the root cause of any problems identified.
- SIA (Security Industry Authority) CCTV license desirable; however, this can be provided via the in-house training team.
- IT literacy and a minimum of grade C in English and Maths.
Customer Support Operator in Craigavon employer: Envision Intelligent Solutions Ltd
Envision Intelligent Solutions is an exceptional employer, offering a comprehensive benefits package and a supportive work culture that prioritises employee well-being and development. Located in the vibrant Silverwood Business Park, our team enjoys extensive training opportunities and a collaborative environment, making it an ideal place for those seeking meaningful career growth in customer support.
Contact Details:
Envision Intelligent Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operator in Craigavon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Envision Intelligent Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Envision Intelligent Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Operator in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Envision Intelligent Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Envision Intelligent Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Envision Intelligent Solutions Ltd!
How to prepare for a job interview at Envision Intelligent Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
