At a Glance
- Tasks: Be the friendly face of our clinic, managing patient journeys and ensuring exceptional service.
- Company: Join Envision Clinics, a modern private healthcare clinic specialising in Ophthalmology and Aesthetics.
- Benefits: Earn £13.00 per hour, enjoy paid leave, and benefit from professional development opportunities.
- Other info: Join a growing team with genuine responsibility and career progression opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive and dynamic environment.
- Qualifications: Experience in customer service or administrative roles, with strong communication and organisational skills.
The predicted salary is between 13 - 13 £ per hour.
Location: Envision Clinics, 8a Wednesday Market, Beverley, East Yorkshire, HU170DG.
- Job Type: Full-time, Permanent
- Be the faceof Envision Clinics
Location: Envision Clinics, 8a Wednesday Market, Beverley, East Yorkshire, HU170DG.
- Job Type: Full-time, Permanent
- Be the faceof Envision Clinics
Envision Clinics isa modern privatehealthcare clinic specialisingin Ophthalmology and Aesthetics.
We arecommitted to deliveringexceptional clinical carealongside an outstandingpatient experience inawelcoming, professionalenvironment.
We are lookingfor an enthusiastic, organised and personable Patient Care Coordinator& Reception Administratorto join ourteam in Beverley.
This is muchmore than areception role—you'llbe at theheart of thepatient journey, ensuringevery patient receivesfirst-class servicefrom their initialenquiry through totheir appointment andfollow-up care.
If you enjoyworking with people, thrive in afast-paced environmentand take pridein delivering exceptionalcustomer service, we'dlove to hearfrom you.
About the Role
As the firstpoint of contactforour patients, you'llplay a vitalrole in creatinga positive firstimpression of Envision Clinics.
You'llmanage appointments, coordinatepatient journeys, supportour clinicians andhelp ensure thesmooth day-to-day running ofthe clinic.
Working closelywith our clinicalteam, you'll providea friendly, efficientand professional servicewhile maintaining thehighest standards oforganisation, confidentiality and patientcare.
Key Responsibilities
- Welcome patients andvisitors with awarm, friendly andprofessional approach.
- Answer telephone calls, emails and onlineenquiries promptly andprofessionally.
- Coordinateappointments across Ophthalmologyand Aesthetics clinics.
- Manage clinician diariesand help optimiseclinic schedules.
- Guide patients throughtheir journey frominitial enquiry totreatment and follow-up.
- Track new patientenquiries and ensuretimely follow-up.
- Process payments andmaintain accurate financialrecords where required.
- Maintain accurate patientrecords in linewith confidentiality anddata protection requirements.
- Provide administrative andsecretarial support toconsultants and clinicians.
- Liaise with patientsregarding appointments, procedures, investigationsand aftercare.
- Coordinate communicationbetween patients, cliniciansand the widerteam.
- Assist with generaloffice administration andensure reception areasremainwelcoming and organised.
- Contribute to theefficient day-to-day operation ofthe clinic whiledelivering an exceptionalpatient experience.
About You
We're looking forsomeone who
- Has previous experiencein a receptionist, administrative, customerserviceor patient-facingrole.
- Is friendly, professionaland confident communicatingwith a widerange of people.
- Has excellent organisationalskills with strongattention to detail.
- Can prioritise multipletasks and remaincalm in abusy environment.
- Is confident using Microsoft Office andlearning new softwaresystems.
- Is proactive, reliable and ableto work independentlyas well asasp of ateam.
- Has excellent writtenand verbal communicationskills.
- Is passionate aboutdelivering outstandingcustomerservice.
Desirable Experience
- Previous experience inprivate healthcare, medicalpractice, ophthalmology, optometry, dentistry oraesthetics.
- Medical secretary orhealthcare administrationexperience.
- Experience using appointmentbooking systems orpatient management software.
What We Offer
- £13.00 per hour(£27,040 per yearbased on a40-hour week).
- Full-time, permanentposition.
- A supportive, friendlyand professional workingenvironment.
- Opportunity to joina growing andambitiousprivate healthcare clinic.
- A varied andrewarding role withgenuine responsibility.
- Opportunities for professionaldevelopment and careerprogression.
- Workplace pension.
- Paid annual leave.
- #J-18808-Ljbffr
Patient Care Coordinator & Reception Administrator in Beverley employer: Envision Clinics
Envision Clinics is an excellent employer, offering a supportive and friendly work environment where you can thrive in your role as a Patient Care & Reception Coordinator. With a commitment to exceptional patient care, the clinic provides ample opportunities for professional growth and development, ensuring that every team member feels valued and empowered. Located in Beverley, you will enjoy the benefits of working in a modern facility that prioritises both employee satisfaction and patient experience.
