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- Tasks: Lead process mapping and optimise workflows for a unified customer experience.
- Company: Join Envisage Recruitment Ltd, a dynamic player in the automotive sector.
- Benefits: Enjoy a hybrid work model with flexibility and professional growth opportunities.
- Why this job: Make a real impact by streamlining processes and enhancing customer experiences.
- Qualifications: Experience in business analysis and process mapping tools is essential.
- Other info: Be part of a transformative journey in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: 6-month contract - Rollover
Location: Hybrid (Gaydon / Remote)
Reports To: Programme Lead
Purpose of the Role
Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working, and ensure effective delivery within the newly structured organization.
Key Responsibilities
- Process Mapping: Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams.
- Documentation: Collaborate with project leads to build a process inventory and document current and future state processes in AIRS (Business Process Management tool).
- Stakeholder Engagement: Gather insights and validate process designs by engaging with stakeholders across various regions, brands, and functions.
- Optimization: Identify duplication, inefficiencies, and specific opportunities for process improvement.
- Governance: Clarify responsibilities and accountabilities for tasks, activities, sign-offs, and decisions (RACI).
- Integration: Document hand-offs and interactions between teams across multiple processes.
- Org Design: Contribute to detailed organization design, transition planning, and change impact assessments.
- Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery.
Required Skills & Experience
- Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio.
- Facilitation: Strong workshop facilitation skills to drive discovery and validation sessions.
- Environment: Experience in large-scale transformation programmes and navigating complex matrix environments.
- Soft Skills: Comfortable with ambiguity, proactive, and able to work independently.
- Domain Knowledge: Experience in automotive, digital, or customer experience (CEX) domains is highly desirable.
Business Analyst in London employer: Envisage Recruitment Limited
Contact Detail:
Envisage Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Envisage Recruitment or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising your process mapping skills. Be ready to discuss how you've tackled similar challenges in the past. We want to see your thought process and how you can contribute to optimising their CEX teams.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your ability to navigate ambiguity and work independently. These traits are crucial for a Business Analyst, especially in a complex environment like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience in process mapping and any tools you've used like Visio or Lucidchart. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with stakeholder engagement and large-scale transformations, as these are key for us.
Showcase Your Soft Skills: Don't forget to highlight your soft skills! Being comfortable with ambiguity and proactive is crucial for this position. Share examples of how you've navigated complex environments in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Envisage Recruitment Limited
✨Know Your Process Mapping Tools
Familiarise yourself with tools like Visio, Lucidchart, or Miro before the interview. Be ready to discuss how you've used these in past projects, as this will show your technical prowess and readiness for the role.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to gather insights and validate process designs, as this is crucial for the position.
✨Showcase Your Soft Skills
Be prepared to discuss how you handle ambiguity and work independently. Share specific instances where your proactive approach led to successful outcomes, as soft skills are just as important as technical ones.
✨Understand the Automotive and CEX Landscape
Brush up on current trends in the automotive and customer experience sectors. Being knowledgeable about the industry will not only impress your interviewers but also help you relate your experiences to the role.
