Area Operations Director (South of England)

You will build relationships effortlessly through your energy and engaging personal style, being capable of inspiring your teams to overachieve through your compelling vision and great leadership. You will be able to evidence significant multi-site leadership experience in similar premium consumer facing businesses, with a complete understanding of the true importance of the highest quality consumer journey. Operators with multi-site dental or related private healthcare experience are of particular interest.

Responsibilities and Qualifications

• Strong commercial leader with demonstrable evidence of sustainable EBITDA growth across multi-site platforms
• Strategic and hands-on as required
• Create full accountability throughout the clinics and strong local management, inspiring a culture of continued improvement
• Confident and decisive communication skills, able to lead on every front and at all levels from Clinic to Board
• Inquisitive with a proactive approach in anticipating issues, fast to react and get the job done
• Nuanced, collaborative style with agility to manage the business where every clinic is different and unique, staying true to the hyper local operating model
• Understanding of the importance of a great patient journey – able to identify opportunities and turn these into results
• Ability to influence all stakeholders – local clinic managers, clinicians, ex-business owners, and support managers and subject matter experts

About the Company

We are a rapidly scaling business within the exciting and expanding private dental sector, a constantly evolving consumer healthcare space. Set up in 2014 and still owned and operated by the original founders, we are a privately owned group with a clear strategy to \”Redefine Group Dentistry\”. We buy great clinics and help them prosper at new levels. Our clinics are unique and individual but united by a focus on premium provision of high quality private dental treatments and exceptional customer service. Currently, we have 80 private clinics across England & Wales with a double-digit pipeline of practices under acquisition. Our long-term vision is to use our business as a force for good, and we are the first dental group to achieve B Corp certification reflecting our commitment to building a sustainable business.

Benefits

• A competitive salary package including attractive annual bonus scheme
• Fantastic company culture and values and a great deal of support
• Access to the founders and senior leadership team with no complex hierarchy
• Fast-paced, goal focused and agile approach
• Unprecedented empowerment to run your business and drive the growth of your private practices
• A team of experts to support your business

Role Overview

We are looking for a highly commercial and experienced operator who will be energised by this level of autonomy and with the nuanced management style to thrive within our collaborative matrix operating model. The main purpose of your role is to enable and drive the clinic teams to realise their full potential, optimising EBITDA growth through key drivers including patient satisfaction reflected in industry leading Net Promoter scores. You will also play a lead role in the integration of new practices following acquisition. This role will cover a carefully defined and manageable number of clinics, ensuring you have the focus and capacity to provide meaningful leadership and deliver sustainable results.