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- Tasks: Lead our reception team and create an outstanding patient experience.
- Company: Sherwood Dental Care, a friendly and supportive dental practice.
- Benefits: Pension plan, ongoing development, on-site parking, and team-building events.
- Why this job: Join a positive team where your leadership makes a real difference.
- Qualifications: Experience in a senior reception role and strong communication skills.
- Other info: Enjoy a collaborative environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Lead our front-of-house team and help shape an outstanding patient experience. Sherwood Dental Care is a well-established, 8-surgery multi-disciplinary dental practice in the north of Nottingham. Based in a large detached property with convenient on-site parking, we are proud of our warm, friendly reputation within the community and our strong, supportive team culture. We are now seeking an experienced and confident Head Receptionist / Reception Manager to oversee our busy reception team and ensure the smooth and professional running of our front-of-house operations. This is a full-time position, and salary will be dependent on experience.
About the Role
As the face of our practice, you will play a key leadership role in delivering exceptional patient service and ensuring operational efficiency. Your responsibilities will include:
- Leading, supporting, and developing the reception team
- Overseeing day-to-day reception operations, rotas, and workflows
- Maintaining high standards of patient care and communication
- Managing appointment diaries across a multi-specialist environment
- Handling escalated patient queries with professionalism and empathy
- Ensuring front-of-house processes run smoothly and efficiently
- Collaborating closely with clinicians, Practice Manager, and wider team
Who We’re Looking For
We are seeking a strong, experienced candidate who can confidently manage a busy reception area. You should have:
- Previous experience in a senior reception role, ideally within dental, medical, or a similar patient-facing environment
- Proven leadership or supervisory experience
- Excellent communication and organisational skills
- Experience managing diaries, patient enquiries, and complex scheduling
- A calm, professional approach with a genuine passion for patient care
- Strong IT, administration, and multi-tasking abilities
Why Join Sherwood Dental Care?
Key to our success is our team, we support each other, work collaboratively, and maintain a positive, family-feel environment. Joining us means becoming part of a practice where your contribution truly matters. You’ll also enjoy:
- Pension plan to support your future
- Annual appraisals and ongoing development opportunities
- On-site staff parking for convenience
- Uniform provided
- Team-building events and social outings
If you’re an experienced Reception Manager or Head Receptionist looking for a rewarding leadership role within a supportive and well-regarded dental practice, we’d love to hear from you.
Head Receptionist / Reception Manager in Nottingham employer: Envisage Dental UK Limited
Contact Detail:
Envisage Dental UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist / Reception Manager in Nottingham
✨Tip Number 1
Get to know the practice before your interview! Research Sherwood Dental Care, their values, and what makes them tick. This way, you can tailor your conversation to show how you fit right in with their team culture.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tricky situation at reception. We want to hear about your experiences that showcase your skills in managing a busy front-of-house.
✨Tip Number 3
Show off your communication skills during the interview. Be clear and confident when discussing your approach to patient care and how you handle escalated queries. Remember, you're the face of the practice!
✨Tip Number 4
Don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how they support each other. This shows your genuine interest in being part of their warm, friendly environment.
We think you need these skills to ace Head Receptionist / Reception Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in reception management, especially in dental or medical settings, to show us you’re the right fit for our team.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re passionate about patient care and how your leadership style aligns with our supportive culture. This is your chance to show us your personality and enthusiasm!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Envisage Dental UK Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Sherwood Dental Care. Familiarise yourself with their values, services, and community reputation. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Head Receptionist or Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved processes. Be ready to discuss your approach to developing and supporting your team.
✨Prepare for Patient Scenarios
Expect questions about handling patient queries and complaints. Think of specific situations where you managed difficult interactions with professionalism and empathy. This will highlight your ability to maintain high standards of patient care, which is crucial for this role.
✨Practice Your Communication Skills
Excellent communication is key in this position. During the interview, practice clear and concise responses. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as calm and professional.