At a Glance
- Tasks: Support digital transformation using Microsoft 365 and improve services across the Council.
- Company: Durham County Council, committed to innovation and community service.
- Benefits: Generous leave, flexible working, and a local government pension scheme.
- Other info: Join a diverse team focused on continuous improvement and customer service.
- Why this job: Make a real impact on digital initiatives while enhancing your tech skills.
- Qualifications: NVQ Level 4 in IT or equivalent experience with Microsoft 365.
The predicted salary is between 35412 - 39152 £ per year.
Durham County Council’s Business Process Review (BPR) programme seeks an ICT Engineer to support service teams across the Council in improving efficiency through Microsoft 365 and digital technologies. The role will deliver technical guidance, training and support for digital transformation initiatives, help services adopt new tools, and validate solutions to maximise benefits.
Contract: Temporary, 3 years from start date.
Location: Durham, Durham
Salary: £35,412 to £39,152 p.a. (Pay Award Pending)
Responsibilities
- Identify opportunities to improve services using Microsoft 365 and digital technologies.
- Provide technical support, guidance and training to colleagues across the organisation.
- Work closely with stakeholders to ensure solutions meet business needs and deliver measurable benefits.
- Support the implementation of digital solutions and service improvements.
- Assist with testing and user adoption activities for new solutions and ways of working.
- Contribute to the Council’s wider digital transformation and continuous improvement ambitions.
What We Need
- NVQ Level 4 qualification (or equivalent) in Information Technology, Digital Technologies, Business Systems or related discipline, OR substantial relevant experience.
- Significant experience supporting Microsoft 365 technologies and enabling users to use Teams, SharePoint, OneDrive, Forms, Lists and other Microsoft 365 services.
- Experience delivering training and guidance to a wide range of audiences, providing excellent customer support and helping colleagues adopt new technologies.
- Experience in ICT maintenance, support and installation, with the ability to troubleshoot issues and deliver practical solutions.
- Strong communication and organisational skills; ability to work independently or within a team.
- Commitment to customer service and continuous improvement.
- Experience with Microsoft 365 administration, developing e‑learning resources or supporting digital solutions in a large organisation is advantageous.
Benefits
- Competitive rewards package, including a generous annual leave entitlement (27 days, rising to 32 after five years) and membership of the local government pension scheme.
- Flexible working arrangements, including hybrid options, are available.
Equality, Diversity, and Inclusion
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
Application Notes
To apply, submit an online application through the Northeast Jobs portal. For guidance on completing the application, visit the council’s website.
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