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- Tasks: Support customer requests and manage data for the Highways service.
- Company: Join Westmorland and Furness Council, dedicated to sustainable transport and community engagement.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive discounts.
- Why this job: Be part of a friendly team making a real impact in your community.
- Qualifications: Proactive communicator with excellent customer service skills required.
- Other info: This is a permanent full-time role based in Kendal, Cumbria.
The predicted salary is between 33366 - 34314 £ per year.
Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. We are excited to offer this permanent opportunity covering the three locality areas of Westmorland and Furness Council, the post being based in Kendal.
The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role, you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders, and also the Council’s service centre, who act as the first point of contact for the highways service.
As part of the day-to-day use of systems, you will have the opportunity to assist in the continuous development and maintenance of these systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.
Who we are looking for…
The ideal candidate will be proactive, a good communicator, and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever-changing environment.
What can we offer you!
Working at Westmorland and Furness Council, you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance, and other various perks and discounts schemes.
For further information about this role, such as responsibilities and essential criteria, please view the below attachments: Post Specification Role Profile.
To apply, please click the Apply Now link below. This role expires 24/04/2025.
Highways Engagement Officer – WMF1977e (Full Time) employer: Environmentjournal
Contact Detail:
Environmentjournal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Engagement Officer – WMF1977e (Full Time)
✨Tip Number 1
Familiarise yourself with the local area of Kendal and the specific needs of the community. Understanding local transport issues and customer concerns will help you engage effectively with stakeholders and demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in the highways sector. This can provide you with insider knowledge about the team dynamics and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've handled challenging situations. Highlighting specific examples will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 4
Stay updated on current trends in sustainable transport and highways management. Being knowledgeable about recent developments will not only impress your interviewers but also show your passion for the field.
We think you need these skills to ace Highways Engagement Officer – WMF1977e (Full Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential criteria for the Highways Engagement Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your proactive approach and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the council. Provide specific examples of how you have successfully managed customer requests or worked within a team to improve service delivery, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Environmentjournal
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Highways Engagement Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer requests and analysing data trends. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated with customers or stakeholders in the past. Be ready to discuss situations where your communication made a positive impact on customer satisfaction.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work both independently and as part of a team. Prepare examples that showcase your adaptability in changing environments and how you’ve successfully managed workloads, whether alone or collaboratively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
